My Satellite only connct to backhaul 2,4 Ghz.I try different positions, factory reset, different channels...The connection is good (blue light) but only 2,4 Ghz

Ok Problem solved.I go back to my old rb350 and i send back the 750.Thanks all.

RBK752 Satellite connect to only to backhaul 2,4 ghz

8 Replies

CrimpOn
Guru
Nov 21, 2023
The first step would be to temporarily relocate the satellite to the same room as the router and observe what happens.

i.e. Does the Attached Devices interface say the satellite is connected at 2.4G or 5G.

If it connects at 5G when in the same room, then the 5G signal at the desired location is not strong enough for a good 5G connection.

What is the actual distance between router and satellite desired location?

What physical features lie between the units in that location? (how many walls? what kind of walls? what type of flooring? any major appliances such as refrigerators? what about HVAC ductwork inside the walls?)
- sal_p60
  Aspirant
  Nov 21, 2023
  The device are connected where my ol rbk350 worked for years at 5 Ghz.
  If i put the device in the sane room after a while it connect to 5ghz.
  I can't believe that the rbk350 is powerful than the new.
  - CrimpOn
    Guru
    Nov 21, 2023
    sal_p60 wrote:
    The device are connected where my ol rbk350 worked for years at 5 Ghz.
    If i put the device in the sane room after a while it connect to 5ghz.
    
    Thanks for testing. This verifies that the satellite will connect to the router at 5G. (Amazing how long computer devices take sometimes. From power on to blue light seems to take foreeeeeeever!)
    
    The 350 product uses the same 5G frequency for both user facing and router-satellite communication (channel
    
    157 in North America, 108 in the rest of the world
    
    The 750 uses different channels for user facing and router-satellite connection:
    
    Thus, there should be no frequency difference between connecting 350's and 750's.
    
    I don't suppose the 350 system is available to (temporarily) swap back in to verify that it still works as it did before?

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RBK752 Satellite connect to only to backhaul 2,4 ghz