NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

alex81388's avatar
alex81388
Aspirant
Dec 21, 2020
Solved

RBK753: Wyze cams (other 2.4ghz devices) can't connect

I'm unable to connect my previously functioning 2.4ghz devices to the new Orbi mesh network. Let's focus on the Wyze cams for now. I have the v2 and v3. I've tried a few things:

 

  1. Cutting the 5ghz power to 25%, going to range so my smartphone moves to 2.4ghz, and using the Wyze setup. It cannot connect.
  2. Upon searching this forum, many advise to disable the SSID broadcast for the 5ghz. This isn't a possability for me on the latest firmware, it does not exist in my settings. Is this even possible anymore:
  3. I've tried forcing the 2.4 to c11 as I believe it may be preferred, although congested.

For what it is worth, the Wyze cam at range setup would be going throught the satalitte, not the main router. However my phone again is showing 2.4 when I try to connect.

5 Replies

  • CrimpOn's avatar
    CrimpOn
    Guru
    Dec 21, 2020
    alex81388 wrote:

    I'm unable to connect my previously functioning 2.4ghz devices to the new Orbi mesh network. Let's focus on the Wyze cams for now. I have the v2 and v3. I've tried a few things:

    I have two Wyze cams, both of which commected immediately to my (original) Orbi. The "good thing" about cameras is that they almost always set up by creating a QR code that the camera can scan.  Two questions:

     

    1. Does the new Orbi have exactly the same SSID/password as the previous one?
      I always give each new router the same credentials as the one that is being replaced because (a) all of my devices will simply connect without having to be set up again, and (b) if I decide to "go back", I can simply swap the routers and devices will connect again to the old one.
    2. Is this system in a country that allows channels 12 & 13?
    • alex81388's avatar
      alex81388
      Aspirant
      Dec 22, 2020
      1) prior system was split SSID. So no it's not possible in this case as I'm trying to mesh on the original main 5ghz SSID.

      2) in USA and the max channel option I get is 11.
      • CrimpOn's avatar
        CrimpOn
        Guru
        Dec 22, 2020
        alex81388 wrote:
        1) prior system was split SSID. So no it's not possible in this case as I'm trying to mesh on the original main 5ghz SSID.
        2) in USA and the max channel option I get is 11.

        Thanks.  Since the previous SSID is no longer available, I would do a "Factory Reset" on the Wyse cameras and set them up using the Wyse app with the new Orbi SSID. It worked for my two Wyse cameras.