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Forum Discussion
RBK760 latency
I am very confused as to what to do. I upgraded from RBR50 (+ 2 sat) to RBR760 (+2 sat) because I upgraded my internet (Spectrum) from 300Mbps to 1G. I also am struggling with my son's Xbox Series S. He cannot do "remote play" for some reason, and i figured it was a limitation of the RBR50 technology. Any way, we have 3 stories (top floor [TF], main floor [MF] and Basement [B]). I have the modem on the MF, so that is where I have my router. The Xbox is in the B. I put the B-satellite immediately below (all there is, is some carpet and plywood) the router. It might be 5 feet away. Then I have a cat-6 cable (Lovicool Cat6 Ethernet Cable 50ft Flat Internet) running from the B-sat to the Xbox. When running "test network stats" on the Xbox, I get latencies of >90 ms, and speed of 90 Mpbs down and 200 Mbps up. At the router, plugged in, I see latency of 25 ms with 950 up and 920 down. The B-sat, again, is only a few feet away - and then I hardwired in.
What am I doing wrong?
Note - I am not a network engineer and don't know much jargon. So please try to explain it to me like I'm a finance major <grin>.
10 Replies
Have you followed the troubleshooting steps in this article?
https://support.xbox.com/en-US/help/hardware-network/connect-network/xbox-one-nat-error
Thank you for taking the time to respond.
Yes, I've gone through the Microsoft troubleshooting. I definitely have NAT as Open along with no errors. It seems to be due to the latency up in the >90ms AFAICT.
What is the specific model number of the Spectrum device that the Orbi is connected to?
If you look on the Orbi web interface, Advanced Tab home screen, what does it show for the first part of the Internet port IP address?
Whats the brand and model# of the ISP mode?
Looks like you might have a private IP address on the RBR instead of a public IP address.IF you can get a public IP address, the RBR only needs to have uPnP enabled for xbox services. Port Forwarding configurations are not needed for Xbox services.
Any latency issues need to be addressed with the ISP services or ISP modem. Can run PingPlotter app with a wired PC connected to the ISP modem or ONT directly to see if issues are seen there first. Resolve any issues there first then connect the RBR and check again.
djhurlburt wrote:
I am very confused as to what to do. I upgraded from RBR50 (+ 2 sat) to RBR760 (+2 sat) because I upgraded my internet (Spectrum) from 300Mbps to 1G. I also am struggling with my son's Xbox Series S. He cannot do "remote play" for some reason, and i figured it was a limitation of the RBR50 technology. Any way, we have 3 stories (top floor [TF], main floor [MF] and Basement [B]). I have the modem on the MF, so that is where I have my router. The Xbox is in the B. I put the B-satellite immediately below (all there is, is some carpet and plywood) the router. It might be 5 feet away. Then I have a cat-6 cable (Lovicool Cat6 Ethernet Cable 50ft Flat Internet) running from the B-sat to the Xbox. When running "test network stats" on the Xbox, I get latencies of >90 ms, and speed of 90 Mpbs down and 200 Mbps up. At the router, plugged in, I see latency of 25 ms with 950 up and 920 down. The B-sat, again, is only a few feet away - and then I hardwired in.
What am I doing wrong?
Note - I am not a network engineer and don't know much jargon. So please try to explain it to me like I'm a finance major <grin>.
