I just received the latest firmware update (V6.3.6.2_1.2.66) for my RBK763S system (1 router, 2 satellites). Web Interface on Desktop PCOn the 'Firmware Update' screen (under Advanced -> Administration), the Satellites are no longer listed.On the 'Home' screen, I see my 2 Satellites in the Attached Devices box ("Number of Satellites: 2"). If you click on 'Attached Devices', you can see 119 Satellite entries all Disconnected with repeating names and MAC Addresses. No Satellites show connected in the 'Connected Satellites' section, but I do see other devices under 'Connected Devices'.Mobile Interface (Android)On home page, I see 0 of 0 Satellites connected (Network Map shows the same). When I go into 'Device Manager', I see both Satellites listed but not as Satellites, just as devices. With these issues, I have no idea if my Satellites are running or not.

The RBS should be updated first before the RBR.

Was there a auto update disable seen on prior version of FW on the FW update section on the RBRs web page? Do the RBS show up as connected on the RBRs web page at all? Might need to downgrade the RBR back to prior version to get the RBS to connect then update them first, then bring the RBR back to current version.

Ok, I'll pass this on to NG. If you had AU disabled and the RBR still updated, that not good. 🙄 Blanca_O KevinLiT

When my Orbi system updates firmware, it restarts which causes the log to include an entry such as this one: [Initialized, firmware version: V2.7.4.24] Thursday, July 07, 2022 12:03:27 My Orbi has not been restarted since July. Does your 760 log file show an entry from last night?

Power off for 1 minute then back ON with the ISP modem and router.Be sure to restart your network in this sequence:Turn off and unplug modemTurn off router, and RBS and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect. Turn ON RBS and wait 3 minutes for them to connect. Turn on computers and rest of network. What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

wasnt

Aspirant

Oct 26, 2022

RBK763S - Latest Firmware Issues (V6.3.6.2_1.2.66)

I just received the latest firmware update (V6.3.6.2_1.2.66) for my RBK763S system (1 router, 2 satellites).

Web Interface on Desktop PC

On the 'Firmware Update' screen (under Advanced -> Administration), the Satellites are no longer listed.
On the 'Home' screen, I see my 2 Satellites in the Attached Devices box ("Number of Satellites: 2"). If you click on 'Attached Devices', you can see 119 Satellite entries all Disconnected with repeating names and MAC Addresses. No Satellites show connected in the 'Connected Satellites' section, but I do see other devices under 'Connected Devices'.

Mobile Interface (Android)

On home page, I see 0 of 0 Satellites connected (Network Map shows the same). When I go into 'Device Manager', I see both Satellites listed but not as Satellites, just as devices.

With these issues, I have no idea if my Satellites are running or not.

20 Replies

FURRYe38
Guru
Oct 26, 2022
The RBS should be updated first before the RBR.
- wasnt
  Aspirant
  Oct 26, 2022
  I didn't update anything. It was auto-updated. How do I update the RBS separately now? If The RBS needs to be updated first, why didn't it happen automatically? Why wasn't there a note/email/text/anything from Netgear about this requirement?
  - FURRYe38
    Guru
    Oct 26, 2022
    Was there a auto update disable seen on prior version of FW on the FW update section on the RBRs web page?
    
    Do the RBS show up as connected on the RBRs web page at all? Might need to downgrade the RBR back to prior version to get the RBS to connect then update them first, then bring the RBR back to current version.

Forum Discussion

RBK763S - Latest Firmware Issues (V6.3.6.2_1.2.66)