RBK763S (AX5400) reseting to factory default

Question

I have run into an issue where after I reset the RBK760 and two Satellites, I can not get back to a single network. &nbsp;During the setup process, I encounter a message stating that there is an existing router or gateway present and the various devices in the house including computers, Alexa devices and switches are assigned IP addresses in the 191.168.1.XXX range, but a certain small subset of others are assigned in the 169.254.61.XXX range. &nbsp;I do not have another gateway/router installed in the house. &nbsp;How can I get by this issue - anyone have experience with it?

FURRYe38 · Answer

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
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Are you setting up the RBR using Orbi app or PC connected to the RBR and web browser? Web browser is preferred.&nbsp;
Try setting up the router disconnected from the ISP modem/ONT.

Soloman · Answer

When I use the PC web browser for the setup without being connected to my Modem/ISP, the built-in Orbilogon app does not bypass the search for the Internet in order to continue the setup process. &nbsp;Is there another way to setup the RBR760 using the web based method only?

Soloman · Answer

The Modem that I have been connecting to is a Motorola MB8611 Docsis 3.1 on the Comcast Network gigabit service. &nbsp;

FURRYe38 · Answer

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network.
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I would try setting up the Orbi system with the RBR disconnected from the modem using a wired PC and web browser and walk thru the setup wizard at 192.168.1.1 after you factory reset the RBR.&nbsp;

Soloman · Answer

Still quite frustrated since I have spent about a day trying to get what had been a stable network over the past several months to reset to my original configuration. &nbsp;I tried the power down of all devices and tried setting up using the web browser directly to the NG router with the modem disconnected, but still can not get all devices attached under the same IP address series, and many wireless devices are just not connecting. &nbsp;Thinking of upgrading to the 953 or 963 series Orbi modems - do you think that would correct the issue? &nbsp;Do I need to go to a NG modem as well - such as the CM2000 to ensure campatability?&nbsp;

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RBK763S (AX5400) reseting to factory default

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