NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBK840 won't connect to the internet
I purchased an RBK840 to improve WiFi coverage. I used the phone app for setup. Everything went well until I connected it to my modem, a Netgear CM700. The app indicated that the cable was connected, but never connected to the internet. The modem works fine connected directly to a laptop computer or through the old router. Is there a setting I should change, either on the router or modem?
Glad you got it working. Please mark your thread as solved so others will know. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
Enjoy. 📡
5 Replies
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.I can now connect to the internet, but when I attempt to load a web page, I get a "Connection isn't private warning (Windows WiFi) or "Can't establish secure connection" error (Mac connected to router by ethernet cable).