NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Anukfernando's avatar
Anukfernando
Aspirant
Apr 09, 2020

RBK852 Verizon FIOS App Streaming doesn’t work

I just installed AX6000 - RBK852 at home. I have Verizon FIOS 1GB up/down. I use the RBK852 in AP mode plugged into the FIOS quantum Router. I get excellent speeds. Running latest firmware.

I got everything to work (Sonos, echo, nest, google home, wireless printers, Xbox, Roku, Apple TV, Lutron, Rachio, etc), except the Verizon FIOS IOS app streaming. The App works and connects but when I click on a channel to stream it doesn’t work. If I connect to my old AP or connect to LTE it works fine. Gives me an error “ Unable to communicate with the media server. Please try again later. See attached screenshot of error.

Any help is appreciated. FIOS App streaming is the only thing not working!

3 Replies

  • What Firmware version is currently loaded?

    In AP mode, the Orbi AX would not be hindering or blocking anything...Everything is pass thru traffic.

    I would check with your ISP to see if there is any help and information they can offer. If all other items and devices work with the Orbi AX, seems that this app is having problems.