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vveduvv's avatar
vveduvv
Aspirant
Dec 12, 2019

RBK853 wireless region

Dear all, I've recently purchased an Orbi RKB853 system and everything works OK but I have some problems regarding the Wifi connected devices. They appear to be connected but after a random time between 5-10min they appear connected but with no Internet connection. However, all wired devides attached to the Orbi system have no problems at all. I suspect it's a wifi region issue, because I'm in Europe and the Orbi system comes from the US and its region is "North America" I've seen in other discussions how to change the region using rbk50, however I've found nothing on rbk852. Any help would be appreciated. Thanks in advance!

8 Replies

  • Does this process work for you? 

    https://community.netgear.com/t5/Orbi/ORBI-RBK53-Region-Change/m-p/1824954#M75952


    vveduvv wrote:
    Dear all, I've recently purchased an Orbi RKB853 system and everything works OK but I have some problems regarding the Wifi connected devices. They appear to be connected but after a random time between 5-10min they appear connected but with no Internet connection. However, all wired devides attached to the Orbi system have no problems at all. I suspect it's a wifi region issue, because I'm in Europe and the Orbi system comes from the US and its region is "North America" I've seen in other discussions how to change the region using rbk50, however I've found nothing on rbk852. Any help would be appreciated. Thanks in advance!

     

    • vveduvv's avatar
      vveduvv
      Aspirant

      Hi,

       

      Already tried it, but no luck:

      root@RBR850:/# rm /tmp/firmware_region
      rm: can't remove '/tmp/firmware_region': No such file or directory

      • FURRYe38's avatar
        FURRYe38
        Guru

        Possible that the Orbi AX isn't supporting of other reagions as of yet. Or the US versions can't be changed.

        You might contact NG support about this and see.