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Forum Discussion
RBKE963: Phone randomly switches from nearby satellite to router with weaker signal
Hi all, I recently upgraded my mesh system from the Netgear Orbi RBK752 to the Netgear Orbi RBKE963. My previous RBK752 was working great, but I decided to upgrade because I currently have around 4...
I configured the new system exactly as I had the previous Orbi, and everything has been working fine overall. However, twice in the last four days, my phone has suddenly disconnected from the nearby satellite and switched to the main router, even though the router has a much weaker signal.
Have you tried toggling wifi on/off on the phone, and then seeing if the phone connects to the satellite?
What is the RSSI of the router and satellite wifi for the band you are using?
How does the Galaxy S24+ indicate that it is connected to WiFi? (does it show 5GHz or 6GHz?)
I didn't see an answer to this. But it is also worth checking the wifi band (seeing if the phone is also changing bands when the problem occurs).
Have you tried toggling wifi on/off on the phone, and then seeing if the phone connects to the satellite?
What is the RSSI of the router and satellite wifi for the band you are using?
How can I check/validate that? I only see Backhaul status and is "Good"
How does the Galaxy S24+ indicate that it is connected to WiFi? (does it show 5GHz or 6GHz?)
Yeah, it usually shows Wifi6 but when I'm closer to the router or satellite it shows 6E
How can I check/validate that? I only see Backhaul status and is "Good"
There are several free network analyzers in your phone's app store that will tell you this.
The satellite needs a good wifi connection to the router, so if the phone is near the satellite it likely also sees a good connection to the router (even if it is somewhat weaker than the satellite wifi). The satellite extends the wifi beyond what the router can reach, but the coverage always overlaps (unless you use a wired backhaul).
Yeah, it usually shows Wifi6 but when I'm closer to the router or satellite it shows 6E
Are you saying that when it switches to the router (when at the satellite location) that it is also switching from 6 ghz to 5 ghz?
even though the router has a much weaker signal.
While that could be true, it's hard to say how much weaker unless you measure it.