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Forum Discussion
osmall
Apr 25, 2022Aspirant
RBR 750 dropping internet after lease expires, every 2-ish hours
I have an RBR750 (and two satellites that are currently disconnected to help with diagnostics) on xfinity. Prior to this event, everything had been working fine with no drops for about a year. We recently had work done in the neighborhood, which caused a 2-hour outage. After this, my DHCP lease is only 2 hours long, and at the end of it, the internet stops working. On the advanced -> connection status page, it looks like the lease has been renewed (with the same IP) after that 2-hour window, but the internet connectivity isn't there until I manually power cycle the modem. If I catch it about 30 min prior to expiration, and do a release/renew (on the advanced->connection status page) it will continue functioning. Doing just a renew (even if it appears to work by extending the time) immediately kills the internet as well.
I have tried replacing the modem (initially had a Docsis 3.0 Arris Surfboard, now a Docsis 3.1 Arris). I have tried different routers. One old router (linksys 1900 ACS) maintained a connection overnight, but this was before I realized it was related to DHCP leases, and I can't get it to replicate its success. The linksys router was also previously used with xfinity, so my assumption is that it was recognized and got a longer lease.
Although I doubt this matters, while doing MRT ping/traceroute testing, I noticed that during the period when the linksys router was maintaining a connection, it's private IP (192.168.1.1) resolved to a comcast address personalcomputer.hsc1.comcast.wa or some such. Any other time, it doesn't resolve to a name on traceroute testing. I took this to mean that the comcast DNS server recognized the computer and had a long term lease for it, but I'm not a network professional.
Some version of this problem appears to have existed for a year or two now, but I haven't been able to find any suggestions to help. The only person who seemed to have an effective strategy ended up downgrading their firmware.
16 Replies
- FURRYe38Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?- osmallAspirant
Service Is Xfinity
Router model: RBR750
Firmware: V4.6.5.14_2.0.54
Modem: Arris Surfboard: SB8200 (personally owned, not provided by ISP. But registered and functioning)
- FURRYe38Guru - Experienced User
Does the RBR show a front PINK led when this happens?
Has a factory reset and setup from scratch been performed since last update?
What is the CAT# LAN cable between the modem and RBR? CAT6 is recommended.