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Forum Discussion
osmall
Apr 25, 2022Aspirant
RBR 750 dropping internet after lease expires, every 2-ish hours
I have an RBR750 (and two satellites that are currently disconnected to help with diagnostics) on xfinity. Prior to this event, everything had been working fine with no drops for about a year. We recently had work done in the neighborhood, which caused a 2-hour outage. After this, my DHCP lease is only 2 hours long, and at the end of it, the internet stops working. On the advanced -> connection status page, it looks like the lease has been renewed (with the same IP) after that 2-hour window, but the internet connectivity isn't there until I manually power cycle the modem. If I catch it about 30 min prior to expiration, and do a release/renew (on the advanced->connection status page) it will continue functioning. Doing just a renew (even if it appears to work by extending the time) immediately kills the internet as well.
I have tried replacing the modem (initially had a Docsis 3.0 Arris Surfboard, now a Docsis 3.1 Arris). I have tried different routers. One old router (linksys 1900 ACS) maintained a connection overnight, but this was before I realized it was related to DHCP leases, and I can't get it to replicate its success. The linksys router was also previously used with xfinity, so my assumption is that it was recognized and got a longer lease.
Although I doubt this matters, while doing MRT ping/traceroute testing, I noticed that during the period when the linksys router was maintaining a connection, it's private IP (192.168.1.1) resolved to a comcast address personalcomputer.hsc1.comcast.wa or some such. Any other time, it doesn't resolve to a name on traceroute testing. I took this to mean that the comcast DNS server recognized the computer and had a long term lease for it, but I'm not a network professional.
Some version of this problem appears to have existed for a year or two now, but I haven't been able to find any suggestions to help. The only person who seemed to have an effective strategy ended up downgrading their firmware.
16 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?- osmallAspirant
Service Is Xfinity
Router model: RBR750
Firmware: V4.6.5.14_2.0.54
Modem: Arris Surfboard: SB8200 (personally owned, not provided by ISP. But registered and functioning)
Does the RBR show a front PINK led when this happens?
Has a factory reset and setup from scratch been performed since last update?
What is the CAT# LAN cable between the modem and RBR? CAT6 is recommended.