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Chuckg7's avatar
Chuckg7
Aspirant
Jun 30, 2026

RBR750 / RBS audio server issue

RBR750 and 3x RBS750s

 

AS of about a month ago my apple airport express units will quit streaming audio to my whole house system after a couple songs...  Yes the express units are older but I have had this setup for about 12 years with no issues.  When I turn on Pandora, click the icon for the music selection, they both show up, I can connect play a song or two then it stops...  I go back to Pandora and the music selection icon is not there.  It does return after a few minutes, I can select the express, but fails to connect.  Its almost like the RBR is blocking it.

 

I have factory reset the expresses and reprogrammed = Same thing

I have assigned a static IP = Same thing

I powered down all equipment and powered up = same thing

different phone = same thing

Purchased a WIIM mini unit because it uses WIFI instead of a hardline like the expresses = same thing

Called Netgear = no help

Made sure FW updates are current

all other devices wired or wireless all work just fine

 

 

 

I have several customers still running this same setup and theirs work flawlessly.

 

If anyone has any suggestions please help..  Also please explain in detail, I am not a computer network guy...

 

Chuck

not listed

12 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jun 30, 2026

    Power OFF all Orbi units and Apple Express units for 1 minute then back ON? 

    What channels are you using on the RBR? 

    Using Mixed Mode WPA2/WPA3? 

    What FW version is currently on the Orbi system? 

     

    What is the size of your home? Sq Ft?

    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.

    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

     

    Has a factory reset and setup from scratch of the Orbi system been performed since last FW update?

    • Chuckg7's avatar
      Chuckg7
      Aspirant
      Jun 30, 2026

      Thank you for the response.. 

       

      See below:

       

       

      Will try a complete reboot again, we had a power outage last week, which at the time I thought maybe that would have helped but no go..

       

      Channels assuming you mean wireless

      2.4  GHZ channel Auto 3

      2.4 GHZ Wireless mode  Up to 573.5Mbps

      5 GHZ channel 36 + 40 + 44+ 48 (p)

      5 GHZ Wireless mode up to 1201 MBps 

       

       

       

      WPA2-PSK (AES) is what is checked for security options.

       

      Firmware is 7.2.8.2 _ 5.1.18   Unit is set to auto update but I also believe that is the current version 

       

      House is 3000 Sqft.  Units are in good distance, one is in an external building that is wired to.  Does not matter being on that one or one of the actual RBS units that connect wirelessly they all act the same with the audio issues.

       

      A complete reset is my last option, was trying to avoid that as long as possible lol  

       

      Chuck

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Jun 30, 2026

        Try manual channel 1, 6 or 11 on the RBR for 2.4Ghz. 

         

        Any Armor, IPv6 or SPC enabled on the RBR?