NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBR750 AX4200 losing connection to Netflix
I just got a new RBR750 AX4200 Router and 3 satellites. I have great speed throughout the house, but had Netflix lose connection twice last night with no clocking or warning. This didn’t happen before getting on this system at this particular TV.
- I called my ISP and they confirmed that I should go bridge mode. I did and I played 3 Netflix shows on 3 TVS at the same time for a couple hours with no problems. I hope that stays that way. Thanks for all the help.
9 Replies
What firmware version are you on?
What modem/gateway are you using?
How far apart are the router from the satellites? they need at least 30ft between them.
When its dropping, do you notice if its connected to the 2.4ghz or 5ghz?
2.4ghz is more sensitive to interference and half the time its horrible for streaming. The orbi might be learning which band/device to connect to.
I will check on these things when i get home from work. thank you very much. I am pretty much tech illiterate so tell me if i find that it is connected in the 2.4ghz mode, is there a way for me to make it go to 5 ghz mode or just wait for it to learn? thanks
If its because its on the 2.4ghz, usually the orbi will learn what device needs to be on what band. It used to take a couple days whenever I reset my orbi for connections to settle down. But if the reason its connecting to 2.4ghz is because the tv is to far away, then it likely won't steer to the 5ghz.
