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Forum Discussion
RBR750 Drop Wifi for 3-4 Minutes Multiple Times a Day...
Yes, I am having the same issue as everyone else; I can't access the router via a browser or the app.
But, like many, I also have Wifi (sort of).
I could live temporarily with not accessing the router directly if NG will fix this issue on a reasonable timeline.
But why does my Wifi drop at random times for 2, 3, or 4 minutes at a time?
It happens on both the 'Main' and Guest networks.
It always fixes itself with no interaction from me.
But we live in a neighborhood with zero cell service, and depend upon Wifi calling for our iPhones, and my wife relies heavily on Wifi for Zoom calls.
It's not the modem because I have plugged her MacBook Pro directly into the modem when this happens and her internet is fine.
Any solutions that don't require in IT degree?
Bear in mind that I am a graphic designer who is only moderately techie. When I pay this much for a well-reviewed product I expect it to work almost flawlessly.
The Orbi replaced an Asus Zen system which was also well-reviewed and turned out to be a piece of junk, along with Asus having the worst customer support I've ever experienced.
Thanks in advance...I am extremely frustrated with expensive tech that doesn't work.
10 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?d Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Setting
What Firmware version is currently loaded?
V4.6.5.14
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?It is Netgear CM600
What is the size of your home? Sq Ft?
4,000, 2-story. Modem and router upstairs, 1 satellite in living room and 1 in the kitchen (both downstairs).
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
About 30 feet between the two satellites. More than that from the router to either satellite.What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
The main (family) network is 5GHz. The guest network is 2.4GHz, both password-protected with different passwords. I cannot change settings as I don't have access to the router.
Any Wifi Neighbors near by? If so, how many?There are 6 or 7 Wifi networks that show up on my MacBook Pro. All of them are password-protected.
d Set 20/40Mhz Coexistence to 40Mhz only. Set CTS to 2347. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s). Under Advanced Tab/Advanced Settings/Wireless Setting
I can't do any of this as I don't have access to the router.
I appreciate your help, and I see that you are a major contributor here and obviously very techincally-minded. But this goes to my main issue; this is a consumer product and Wifi technology is more than 2 decades old. If I wanted to be a network administrator I would have bought a commercial-level product like Ubiquiti. I don't and I didn't.
If I ever get router access back I will try your suggestions. I am giving NG until next week and if I can't get access and can't stop dropouts I will be returning it to Costco if I can.
I just want something that can cover my house, provide 200Mbs download speed, and can stay up and running without a babysitter. I don't think I'm asking for a lot, especially considering the price of these units.
Thanks again...
Btw, I highlighted your questions in red, but when I posted it turned all the type to black, making it harder to read, so my apologies.
Even this forum doesn't seem to work : )
