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Forum Discussion
RBR750 not connecting to Samsung TV
Having a new issue with my Orbi RBR750 connecting to my Samsung TV. I have tried everything I can think of (besides factory resetting everything) and would love some new ideas!!
It appears the Orbi is not giving the TV an IP address, or the TV isn't understanding the dhcp response. When I check on the TV ip settings, it connects to the wifi, then doesn't get an IP address, so assigns itself an address in the 169.x.x.x range. I can connect the TV to my phone's hotspot and it gets a proper IP address and works fine.
I have ~25 other devices in the house and all of them get assigned an IP address properly except for the TV.
I have checked the traceroute and I do not have a double NAT setup. The modem is in bridge mode and the Orbi is getting a public IP on the WAN.
I have rebooted everything.
I have tried assigning a static IP to the TV in the range of my other devices. I have tried this with an address inside of the dhcp range of the Orbi, and outside of the dhcp range. The TV still doesn't have a connection, and doesn't show up in the Orbi "attached devices" list.
I would say everything points to a problem with the TV, except I can connect it to my phone hotspot just fine. So my best guess is there is an incompatability between the dhcp server on the Orbi and the software of the TV. Also confusing me is that fact that this is a new issue, after the TV and Orbi have been working fine together for months.
Any help or further ideas would be greatly appreciated!!
33 Replies
Try disabling AX mode on the RBR. Under basic tab/wireless settings.
Set CTS values to 2347. Under Advanced Tab/Advanced Settings/Wireless Settings
Contact the Mfr of this TV for additional help and information regarding there product. Ensure the TVs FW is updated as well.
These settings (disable AX mode, CTS at 2347) slowed down other devices, and did not solve the problem with the TV. It still did not get an IP address. Thanks though.
Contact the Mfr of this TV for additional help and information regarding there product.
I ended up running a hardline to the TV since it is close to my router. The hardline works fine. Still don't know the solution for the wireless, but at least my TV is working.
As a quick test, disable WPA security on the RBR. Turn OFF the RBS if you have them. See if the TV connects to the OPEN signal at all.
Then try WPA1 and TPIK then WPA2 and AES only.
Did you check with the mfr of the TV to see if there were any FW udpates for it?
anticowboyism wrote:
I ended up running a hardline to the TV since it is close to my router. The hardline works fine. Still don't know the solution for the wireless, but at least my TV is working.
I am having the same exact problem with my Samsung TV connecting to my RBR750. It all worked fine unitl NetGear did their firmware update and now my Samsung TV won't connect.
I checked with Samsung and they said that the software was up to date on my TV an dthat it must be the router.
I was able to connect brielfy using the WPS button on the back of the router and connecting it to the TV with the WPS connection.
However this wouldn't last, almost every night I turn the TV off I would have to reconnect using the WPS. I would have to do this every day or every other day.
Then today it won't even connect using the WPS.
I've tried everything !!
Netgear need to release some kind of software patch.
I do the tech installs in my friends house and after the firmware update to his RBK753, his Samsung TV also fails to connect to his WiFi. It will connect to the iPhone hotspot if I set one up and to the Xfinity open network that's available but not to the Orbi. Both the Modem (CM1150V) and the Orbi has been power cycled multiple times and still not able to connect to wifi. The IP address that is being assigned by the Orbi is not in line with what every other device at the house is getting. The TV will work fine if it connects to the RBR but once it finds that there is a better connection to the RBS, it jumps to that and the connection gets lost. There has not been a full reset done since they can't do it and I can't make it out there for at least a couple weeks. We were putting the fault on the TV but obviously that's not the case.
Try disabling AX mode on the RBR and set CTS to 2347. Apply changes and reboot everything.
It's up to devices to pick and choose where they connectes too.
Try turning OFF all RBS and check the TV...
RafS wrote:
I do the tech installs in my friends house and after the firmware update to his RBK753, his Samsung TV also fails to connect to his WiFi. It will connect to the iPhone hotspot if I set one up and to the Xfinity open network that's available but not to the Orbi. Both the Modem (CM1150V) and the Orbi has been power cycled multiple times and still not able to connect to wifi. The IP address that is being assigned by the Orbi is not in line with what every other device at the house is getting. The TV will work fine if it connects to the RBR but once it finds that there is a better connection to the RBS, it jumps to that and the connection gets lost. There has not been a full reset done since they can't do it and I can't make it out there for at least a couple weeks. We were putting the fault on the TV but obviously that's not the case.
CTS has been been changed to 2347 when issue started with no change. I will disable AX mode and do the reboot when I finally make it out there. If that fails, I will erase the RBR and start from scratch and hopefully that helps. I just wonder how many people will think that something is wrong with their TV's and go out and spend money they don't have to to replace their TV's, which is something my buddy was planning on doing, thinking the network card in the TV went out?
