Hi, I see more reported issues with disconnecting satellites in the community, but I have not been able to find the solution yet. Since a couple of months my satellites randomly disconnect from the router. The workaround I have implemented is to power the satellites down and then power back up. They reconnect, but perhaps even 12 hours later they show disconnected again. I have tried to remove them, factory reset, everything I can think of but the problem persists. It is driving me crazy. I haven't made any significant modifications, excepts those firmware updates. I am infrequent physically near the devices, so I'd like to understand what I could do remotely to improve the situation? Best, Joost.

Joost2104 wrote: they show disconnected again. Please excuse the silly question..... Is the situation that they display as disconnected (on the Orbi 'app' or the web interface?) and They really are disconnected? a device wired into one of the satellites has no internet, or They remain functioning and the issue is the network information is incorrect?

Might bring in the RBS towards the RBR until the status keeps at GOOD status.

The size of the home and building materials and distances play a roll in that. Why I suggested that you turn OFF one RBS and move that one RBS around until you can see if it can get stable on 5Ghz with a GOOD status first, then see if statbility will come with the one RBS deployed. Having the 2nd RBS deployed in a smaller sized home along with what the RBR is doing could cause problems as what your are seeing here. Reason for the RBS is changing to 2.4Ghz is that with building materials and distance is causing the 5Ghz signal to degrade to a point where the signal is not good thus the RBS will change to 2.4Ghz and try that signal for quality and stability. Nature of the beast with 5Ghz due to it's high freqency and being impacted by building materials.

K, see how it goes and update when you return. Have a good weekend and week.

What Firmware version is currently loaded on the RBR and RBS?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. How many RBS are deployed? What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰 ️What channel configurations are currently set on the router? Any Wifi Neighbors near by? If so, how many?

RBR750 satellites disconnecting | NETGEAR Communities

19 Replies

FURRYe38
Guru
Jan 31, 2024
What Firmware version is currently loaded on the RBR and RBS?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
How many RBS are deployed?
What is the size of your home? Sq Ft?

What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

️What channel configurations are currently set on the router?
Any Wifi Neighbors near by? If so, how many?
- Joost2104
  Aspirant
  Feb 01, 2024
  Hi,
  Firmware RBR: V7.2.6.21_5.0.20
  Firmware RBS: don't know, will check over the weekend.
  Modem is a Genexis Hybrid Live! Titanium, in bridge mode. Firmware is managed by Internet provider.
  CAT6 cable in place.
  2 RBS deployed. RBR on ground floor, one RBS 1st floor and one RBS 2nd floor.
  Size home is 3 floors, each floor 10 feet apart (height). Distance between RBR and RBS1 = ~15 feet and RBS1 to RBS 2 also ~15 feet.
  Channel config: 2,4 GHz on auto, 5 GHz on 36. Not many WiFi neighbors, can only see network from next door.
  - FURRYe38
    Guru
    Feb 01, 2024
    What browser are you using? Is this seen with MS Edge, FireFox or Opera browsers?
    
    "Distance between RBR and RBS1 = ~15 feet and RBS1 to RBS 2 also ~15 feet" This is TOO close to each to other. 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected.
    
    What is the size of your home? Sq Ft?
CrimpOn
Guru
Jan 31, 2024
Joost2104 wrote:

they show disconnected again.

Please excuse the silly question..... Is the situation that they display as disconnected (on the Orbi 'app' or the web interface?) and

They really are disconnected? a device wired into one of the satellites has no internet, or

They remain functioning and the issue is the network information is incorrect?
- Joost2104
  Aspirant
  Feb 01, 2024
  Hi,
  
  There are no silly questions, just silly answers 😊. I cannot reach my IOT devices nor can I stream to my media player. Therefore I assume they really disconnect.
  
  Best Joost.

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RBR750 satellites disconnecting