NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

neknek's avatar
neknek
Star
Jul 02, 2022

RBR750 updated to new firmware, RBS750 not auto-updating. Unable to manually log into satellites.

Hey all, my RBR750 updated to V4.6.8.5_2.1.9 but the satellites are still at V4.6.8.2 and refuse to update on their own.  I can't log into them to do a manual update as the admin/password combo fails.  I have tried to change the RBR750 password through the web page but it refuses, telling me my admin password is wrong.  I can't force a reset of the password using my security questions either.  Any device on my network is able to log into the admin page without a password, even after 'logging out'.  So, how is one supposed to force a password reset on the system and get the satellites to respond to that new password.  PLEASE don't tell me that a full factory reset of the entire system is the right choice, as that is simply asinine and should not be Netgear's answer to everything.

 

At least I bought this system from Costco so  can just get my money back and go buy a real system somewhere else.  Getting so exhausted with Netgear.

13 Replies

  • Is it possible to access the satellite web pages using a blank password (as on the router)?

    Although it is not possible to log directly into each satellite web page (my preferred method for updating satellite firmware), what happens when using the router Firmware Update and selecting the Manual tab?

     

    As long as it is possible to access the admin web site on the Orbi without a password, it might be a good idea to save a copy of the config before things get worse.  There is a tool that will decode the config file into plain text.

    https://github.com/Fysac/orbicfg 

    Sorting the text output will reveal the key information for a factory reset: the entries in the LAN Setup table.  There is one entry for each device that look like this:

    reservation1=192.168.1.2 20:25:64:0F:BA:xx    Mikes HP
    reservation10=192.168.1.11 E0:37:BF:AB:F5:xx  Sony Blu Ray DVD
    reservation11=192.168.1.12 B8:C7:5D:52:02:xx  Teds iPod
    reservation12=192.168.1.13 54:62:E2:36:94:xx  Teds iPad
    reservation13=192.168.1.14 A0:18:28:B5:D3:xx  Ted iPhone
    reservation14=192.168.1.15 30:AE:A4:6C:C8:xx  Simplisafe Base Unit
    reservation15=192.168.1.16 DC:A2:66:28:E2:xx  Family Room TV
    reservation16=192.168.1.17 DC:0E:A1:BB:6D:xx  John Acer Ethernet
    reservation17=192.168.1.18 84:4B:F5:0A:DA:xx  Linux Mint WiFi
    reservation18=192.168.1.19 38:78:62:07:07:xx  Bills Sony Phone
    reservation19=192.168.1.27 B8:27:EB:40:F4:xx  Mark Linux Pi ether
    reservation2=192.168.1.3 20:25:64:0E:1A:D2:xx Teds HP
    reservation20=192.168.1.28 B8:27:EB:15:A1:xx  Bills Linux Pi WiFi

     When I get truly desperate and have reached the end of my options and have to do a factory reset, I use this information to set up the device reservations before changing the WiFi SSID/password to the desired values.  This keeps my WiFi devices from connecting to the Orbi and getting random IP assignments before the system is 'ready' for them.  (Because I have been disorganized when adding devices, I usually take this occasion to enter them into the LAN Setup table in order by IP address.

     

     

  • Might need to downgrade the RBR back to v.2 first, then see if you can update the RBS then. 

    Be sure to remember to udpate the RBS first BEFORE updating the RBR. 


    neknek wrote:

    Hey all, my RBR750 updated to V4.6.8.5_2.1.9 but the satellites are still at V4.6.8.2 and refuse to update on their own.  I can't log into them to do a manual update as the admin/password combo fails.  I have tried to change the RBR750 password through the web page but it refuses, telling me my admin password is wrong.  I can't force a reset of the password using my security questions either.  Any device on my network is able to log into the admin page without a password, even after 'logging out'.  So, how is one supposed to force a password reset on the system and get the satellites to respond to that new password.  PLEASE don't tell me that a full factory reset of the entire system is the right choice, as that is simply asinine and should not be Netgear's answer to everything.

     

    At least I bought this system from Costco so  can just get my money back and go buy a real system somewhere else.  Getting so exhausted with Netgear.