RBR750 Wi-Fi intermittently goes out, wired connection is fine

Question

Currently running the latest firmware per the Orbi app (v7.2.715). The wifi network from my Orbi router will go out for 30 mins to several hours a couple times a week. This started happening a couple months ago after flawless connectivity for almost two years.

I have AT&T fiber, and the gateway shows an internet connection during these outages. The settings on my fiber modem/gateway have not changed since I started using my Orbi , and my Philips Hue bridge, which is connected to my Orbi router via ethernet, works fine during these wifi outages.

Any ideas on what could be the problem? The connection resolves itself most of the time, but I've had to occasionally power cycle the router when I don't feel like waiting.

CrimpOn · Answer

Sometimes the Orbi App fails to detect firmware updates.&nbsp; Could you please verify the actual firmware release number?
The support web site shows the most recent firmware to be v7.2.7.15.
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How often does this happen?

More than once every day?
Every day or so?
???

metalgr9 · Answer

Per the app, I have v7.2.7.15. This happens a couple times a week.&nbsp;

FURRYe38 · Answer

Has a factory reset and setup from scratch been performed since last FW update?&nbsp;

metalgr9 · Answer

Yes, a factory reset was performed after the latest firmware update.&nbsp;

FURRYe38 · Answer

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?&nbsp;
If your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.https://community.netgear.com/kb/en-orbi-knowledge-sharing/static-ip-address-configuration-for-ap-mode/2456256https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&amp;app=desktop&nbsp;Try option #2 first...
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How many RBS are deployed?&nbsp;What is the size of your home? Sq Ft?&nbsp;What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.&nbsp;https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
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Does this happen with the RBS turned OFF?&nbsp;Does this happen with both wireless and wired devices?&nbsp;What channel configurations are currently set on the router? &nbsp;Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
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RBR750 Wi-Fi intermittently goes out, wired connection is fine

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