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CPTLW's avatar
CPTLW
Aspirant
Sep 21, 2021

RBR850 - White flashing light after firmware update to 4.6.3.16

Hi,

I have an Orbi AX6000 RBR850 Router. It is not an option in the model list for some strange reason. (so i just selected a random model)

 

After updating via the ios app, my main router now flashes white constantly.

 

Everything is working fine, however in a dark room this is quite annoying. 

 

This happened when I first updated the firmware last year, and it was solved by support by downgrading the firmware and reinstalling.

 

I cannot downgrade the firmware, as there is no option of "yes" only "no" which seems crazy. Are you sure you want to downgrade no or no? ???

 

Anyway, What can I do. According to the app I can no longer chat to support which seems crazy as its still under warranty - what company doesn't offer support for such an expensive product?

 

I hope someone can help.

 

Thanks.

15 Replies

  • I I have reinstalled the current firmware and the white light still flashes.

     

    Internet works. 

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi CPTLW

       

      Welcome to NETGEAR Community!

       

      Is the Orbi Router(RBR850) setup in Access Point or Router mode? 

      Were you able to take note of the previous firmware version prior the issue? 

      Kindly access the router Web UI and let us know what is the Internet Status. 

       

      Anyone who experience the same behavior, kindly click "Ditto This" button on the Original post. 

       

      Regards,
      Blanca
      Community Team

      • CPTLW's avatar
        CPTLW
        Aspirant

        Hi,

         

        It is setup in Router mode.

         

        I don't know what firmware - however i always had it on the latest one.

         

        Internet status = good.

         

         

  • What happens if you unplug the RBR and RBS from power for 5 minutes then back IN?

    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?


    CPTLW wrote:

    Hi,

    I have an Orbi AX6000 RBR850 Router. It is not an option in the model list for some strange reason. (so i just selected a random model)

     

    After updating via the ios app, my main router now flashes white constantly.

     

    Everything is working fine, however in a dark room this is quite annoying. 

     

    This happened when I first updated the firmware last year, and it was solved by support by downgrading the firmware and reinstalling.

     

    I cannot downgrade the firmware, as there is no option of "yes" only "no" which seems crazy. Are you sure you want to downgrade no or no? ???

     

    Anyway, What can I do. According to the app I can no longer chat to support which seems crazy as its still under warranty - what company doesn't offer support for such an expensive product?

     

    I hope someone can help.

     

    Thanks.