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Flbrit's avatar
Flbrit
Tutor
Nov 12, 2020

RBR850 / AX6000 internet issues

Hi,

 

In the last few days I have been experiencing some connectivity issues that actually are exactly the same as I have had before (in March 2020) and eventually Netgear admitted it was an issue with a firmware they had pushed but hadn't yet released so somehow it didn't appear as being there or something.

 

My devices seem to lose connection and then get it back again, even my wired (into the ORBI) desktop faces the issue so it is definitely the router and not the WIFI.

 

On my desktop when it happens and I try to navigate to a web page, then the browser either hangs, loads really slowly or sits for a few seconds with a message depending on the browser.

Chrome: This site can't be reached, hotmail.com's server IP address could not be found. DNS_PROBE_FINISHED_NXDOMAIN

Edge: Outlook Web can't reach the internet. Check your connection

 

I have a DrayTek Vigor130 modem which passes straight through to my ORBI modem.

If I connect to the modem directly, there is no issue.

 

Can anybody make any suggestions?  Last time it happened I was still within support with Netgear but even then they didn't want to admit it was their kit causing the issue until I suppose lots of people reported it.

 

Eventually they fixed it by sending me a d/l link for an updated firmware but again one that was not released yet.

 

Thanks.

8 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru
    Nov 12, 2020

    Is the modem running in router or bridge mode? 

     

    What Firmware version is currently loaded?

    Has a factory reset and setup from scratch been performed since last FW update? 

     

    • Flbrit's avatar
      Flbrit
      Tutor
      Nov 12, 2020

      Hi,

       

      The modem is in bridge mode and the firmware version that my router says is V3.2.16.6_1.4.4

       

      I have done a factory reset and setup from scratch after the manual FW update I did back in March but I have not done it recently.

       

      Thanks Sean.

      • FURRYe38's avatar
        FURRYe38
        Guru
        Nov 12, 2020

        You can try another reset and see. I would power OFF the ISP modem as well for 1 minute then back ON. If this doesn't resolve this, put the modem back in to router mode, disable ALL wifi radios on the modem, then confgure the RBR for AP mode and see if this changes the behavior...