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Dd852's avatar
Dd852
Luminary
Aug 18, 2020
Solved

rbr850 3.2.16.6 upgrade - I had difficulties and downgraded - be careful!

When I took the offered upgrade to 3.2.16.6 I ended up with a very odd issue. My two satellites (also upgraded, of course) worked perfectly but the main orbi router refused to connect any devices to the 5 network and connected only at 2.4 even at a distance of zero. The satellites, I repeat, worked perfectly. I reset all to factory and downgraded to 3.2.15.32 and all is working fine again. 

 

I tried discussing with phone support but after waiting for 40 minutes for level 2 I gave up!

 

I'd be interested if anyone else had this issue or whether there was something specific to the way I got upgraded, corruption in the upgrade or something.

 

Thanks

  • Solved - finally

     

    I'm a bit embarassed that the solution ended up being so simple. Finally after much fussing around, I did what I should have done earlier and simply sat near the offending router and did a long wifi scan. It turned out that even though I have the satellite approx. 30 ft away from the router, and even though everything had worked previously, after the firmware upgrade for some reason the 5 ghz signals clashed - they were very close in strength. And since Apple devices are a bit weird and fussy in how they decide what to attach to, I was creating a conflict the devices couldn't navigate through. I reduced the 5 and 2.4 signal strengths to 50% and all is good. I don't think I've created any black spote. Just another reminder that satellite placement and signal strength can be absolutely key.  

14 Replies

  • Did you attempt a full factory reset and setup from scratch of the RBS and RBR after v6 was loaded? 

     

    • Dd852's avatar
      Dd852
      Luminary

      yes I did. No joy. So I did a full factory reset again and downgraded to V3.2.15.32_1.3.25 and for the moment it seems ok. 

      • Ok, just checking. 

        Please keep in contact with NG support about this. Have them foward this to the engineering team. 

         

        We haven't seen anyone else express experiences so you maybe the only one at this time.