Hi, I have had my Orbi for months now with a Bose soundbar 700 with Alexa and an Amazon Alexa Show. I also have a Cisco IP phone connected to work via vpn. Everything has worked wonderfully for 6 months plus and a week or so ago my phone constantly reregisters, my show will not respond, and my Bose has had to be reconfigured many times after losing Alexa control. Anyone else see this just pop up?

You can manually update to v12 at somepoint as well:https://community.netgear.com/t5/Orbi-AX/New-RBR850-RBS850-Series-Firmware-Version-v3-2-17-12-Released/m-p/2043132/highlight/true#M11376

I'd probably do a factory reset and setup from scratch after the update if the problem continues.

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? What is the size of your home? Sq Ft?What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless SettingsTry disabling the following and see:Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).

Hi. I’m running an Aaros surfboard 8200 with Mediacom cable 1gb service. Router firmware is 3.2.16.22. I tried auto updating firmware but it doesn’t recognize there is a newer .17 version out there. Home is 3000 sq ft with router on bottom floor northwest corner and RBS on middle floor northeast corner.I will try your ideas one at a time to see if one may work.Again nothing in my environment has changed. Firmware was on auto update so that could have changed.

I am updating the firmware mannually today then will monitor. A frustrating situation.

RBR850 and Amazon Alexa and Cisco IP phone

11 Replies

FURRYe38
Guru - Experienced User
Feb 13, 2021
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

Also try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
- Compguymn
  Aspirant
  Feb 13, 2021
  Hi. I’m running an Aaros surfboard 8200 with Mediacom cable 1gb service. Router firmware is 3.2.16.22. I tried auto updating firmware but it doesn’t recognize there is a newer .17 version out there. Home is 3000 sq ft with router on bottom floor northwest corner and RBS on middle floor northeast corner.
  
  I will try your ideas one at a time to see if one may work.
  
  Again nothing in my environment has changed. Firmware was on auto update so that could have changed.
  - FURRYe38
    Guru - Experienced User
    Feb 13, 2021
    You can manually update to v12 at somepoint as well:
    https://community.netgear.com/t5/Orbi-AX/New-RBR850-RBS850-Series-Firmware-Version-v3-2-17-12-Released/m-p/2043132/highlight/true#M11376

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RBR850 and Amazon Alexa and Cisco IP phone