NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
RBR850 losing internet connection
As of today, according to the Orbi app, my router keeps losing internet connection. However, the satellites show "green dots", and many of my devices have internet connectivity via WiFi. However, some devices are not connecting, so this issue is different from the symptoms I was seeing with the app before ChristineT worked to push the V4.6.8.2 firmware update last month. Power cycled my Netgear modem and the Orbi router, but the issue remains. No outages or issues with my Xfinity 1.3 GB service are reported in my area. Help, please!
Well seems ok. Power is in spec however a bit on the low side.
https://kb.netgear.com/24311/Power-level-guidelines-for-a-NETGEAR-cable-modem-router?article=24311
I see a few Correct and Un-correctables on the last few channels that could be zero'd.
Something to check cabling, jacks and any splitters.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute then back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
https://www.duckware.com/tech/solving-intermittent-cable-modem-issues.html
13 Replies
What equippment do you have betwen Orbi and your internet source?
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS📡 to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 📡What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch.
EricavH22 wrote:
As of today, according to the Orbi app, my router keeps losing internet connection. However, the satellites show "green dots", and many of my devices have internet connectivity via WiFi. However, some devices are not connecting, so this issue is different from the symptoms I was seeing with the app before ChristineT worked to push the V4.6.8.2 firmware update last month. Power cycled my Netgear modem and the Orbi router, but the issue remains. No outages or issues with my Xfinity 1.3 GB service are reported in my area. Help, please!- In answer to your many questions...
I have a Netgear CM2050V modem in between the coax line and the Orbi router. The satellites are more than 30 feet away in my 6000 sq.ft. house (with wifi coverage extending beyond that to cover Ring cameras outside). This setup has been in place for over a year, with no issues before the firmware issue from May. The initial setup was done by the BesttBuy geek squad, and I don't believe they did anything special with the settings.
I did power cycle both the modem and router (but not the satellites) yesterday by unplugging for over 10 seconds. I did this after the firmware push as well.
I have no idea if any neighbors are running Orbi systems.
I did update the Orbi app (routine update from Google Play) with no change. One screen shot attached. You can see full wifi-6 connection on my phone, despite the app indicating offline. I also did a speed test yesterday (again while the app said I had no internet), with the results as shown. App shows only 17 of 39 devices connected as of this morning (my phone not included in that list, so I know that list is not accurate).Please login to the web interface (orbilogin.com) >> Go to ADVANCED >> ADVANCED Home >> INTERNET PORT >> CONNECTION STATUS.
What information do you have there when internet is ok, and similarly when the internet is not ok please?
