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Forum Discussion
RBR850 needs weekly restart
I purchased an RBR850 that came with a satellite RBS850 about a year ago and didn’t really have any issues with it. A few months ago I added another satellite RBS850 and that’s when I started to see issues with my system. I stupidly updated the firmware in the two older devices to the latest one V3.2.16.22 and it didn’t solve anything. The issue I’m having is that every 5-7 days the main router loses connection to the internet and the white light starts blinking. It will reconnect eventually but will continue to do this periodically every few hours. The temporary fix is restarting everything (router and modem) and that seems to fix it for the next 5-7 days again and all of a sudden the same thing happens again. Help please.
32 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satelliteWhat channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try disabling the following and see:
Armor, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
Has a factory reset and setup from scratch been performed since last FW update?- My firmware is V3.2.16.22 and I have not done any factory resets to the system other than making sure all devices are on the same firmare. My IPV6 was already disabled and my channels where 1 and 44. I changed them to 6 and 48 to see if that helps. The 20/40 coexistence does not allow me to select one only. Only on or off so I turned it off to see if that helps.
- I also set both to short preamble. We’ll see if it helps. Sick of turning off/on my modem and router every 3-4 days.
- I’ve come to the conclusion that my router has a hardware problem (the router is restarting, it’s not just the internet dropping). Unfortunately, my +$800 system is 14-15 months old and Netgear has decided to not do anything about this issue. Any router system should last at least 4-5 years. The fact that one of the most expensive mesh systems in the market has failed at 14-15 months should be a big concern to Netgear. I’m done with the brand and their horrible customer service.
Have you reached to NG support. What happened?
- I did, multiple times.
System is out of warranty since it is 14-15 months old. Ridiculous.
