Hi folks, hope someone here can help... After a reboot of my router and satellite (RBR/RBS850 - not sure if it was after a firmware update or just one of my random reboots) one of my four Apple HomePods will not reconnect to my network. It was previously connected just fine, but after walking through the setup process to reconnect it, it will not reconnect. I figured it was a problem with the HomePod, so I did a lot of searching for solutions online then finally took it into a..."genius"...to have the HomePod assessed. It was determined that it is most likely something on my network end and not a hardware or software issue with the HomePod. This conclusion was drawn because, one of the tricks to get a HomePod back on your network is to connect your phone to a DIFFERENT network (I used my neighbors Wifi network in this case), run the HomePod setup "wizard", and connect it to the same network your phone is on. Then, you connect your phone back to your home network, go to the Home app, it will show the HomePod you just set up is on a different network and ask if you want it to move to your home network. That process fails and the HomePod remains on my neighbors network. SO, the HomePod software appears to be fine because it WILL connect to my neighbors WiFi network but will NOT connect to my home network, which it had previously been on without issue. I hope I explained that clearly enough and hope someone has an idea of how I can get my Orbi network to recognize this HomePod and allow it back on my network. THX!!

What Firmware version is currently loaded? FYI about Apple devices: https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message Has the OS on the Apple devices been updated recently? How is the wifi settings configured on the RBR? What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰️ What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.

What Firmware version is currently loaded?V4.6.9.11_2.3.5 Has the OS on the Apple devices been updated recently?yes, it is running the most recent firmware. How is the wifi settings configured on the RBR? I'm running it in AP Mode...is that what you're asking? What is the size of your home? Sq Ft? 2300 sq. ft.What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.~47 feet What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.2.4 is set on Auto and 5 is set on 48.

What the pod working before the OS update? How many RBS are deployed? One or two? What is the brand and model of the host router that the Orbi system is connected too?

The HomePod was having the same issue rejoining the network before the OS update. I was hoping the new OS would fix the issue but id did not. There is only one RBS in my setup. The host router is a C3000Z.

What security mode do you have set on the RBR for WiFi? Does WPA2 and TPIK change anything? The pod won't connect to the RBR if you turn OFF the RBS? You can try a FW update to see if this might help: https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-14-3-Released/td-p/2276311/jump-to/first-unread-message

RBR850 no longer recognizing Apple HomePod Mini

19 Replies

FURRYe38
Guru
Dec 08, 2022
What Firmware version is currently loaded?

FYI about Apple devices:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

Has the OS on the Apple devices been updated recently?

How is the wifi settings configured on the RBR?

What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️

What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
- DudeDah
  Aspirant
  Dec 08, 2022
  What Firmware version is currently loaded?
  V4.6.9.11_2.3.5
  
  Has the OS on the Apple devices been updated recently?
  yes, it is running the most recent firmware.
  
  How is the wifi settings configured on the RBR?
  I'm running it in AP Mode...is that what you're asking?
  
  What is the size of your home? Sq Ft?
  2300 sq. ft.
  
  What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR and RBS🛰️ to begin with depending upon building materials when wirelessly connected.
  ~47 feet
  
  What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
  2.4 is set on Auto and 5 is set on 48.
  - FURRYe38
    Guru
    Dec 08, 2022
    What the pod working before the OS update?
    
    How many RBS are deployed? One or two?
    
    What is the brand and model of the host router that the Orbi system is connected too?

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RBR850 no longer recognizing Apple HomePod Mini