All info on previously closed case. I am still loosing internet connection several times every week.The thing is that it ALWAYS helps to reboot the router, or even logging in and running Internet setup test gets the connection back up. So WHY cannot the damn router try reconnecting when the connection has been down for a while? Today I thought I should check the logs before I restarted, but what did I find there? Absolutely nothing except from what DHCP connections have been made the last 5 minutes. This is totally useless. I am extremely disappointed after buying the most expensive mesh network I could find, and it looses connections so often. My previous router NEVER lost connection, so don't blame the line. Is there ANY way to find out what the real problem is?

So this lasted a couple of months. It worked much better in the beginning. I guess I had to restart 1-2 times during the first 6-8 weeks. Now I am back where I started, losing internet several times a week the last couple of weeks. As usual, a restart of the router solved the problem, but having to do this almost daily is not acceptable. I am beginning to want to return the hardware. Are these problems reasons enough?

You may need to factory reset the system and power the system OFF as well. https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150287/highlight/true#M21560https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150391/highlight/true#M21575https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150417/highlight/true#M21579

Ok, thanks. Guess I have to try this.I have 32 devices with fixed IP, based on mac address. Is there a way to export and import them, so I don't have to enter one by one through that tedious interface? Otto

https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System Can try loading the config file and see, if problem continues, i'd try reset and do a test with out loading the backup from file. ottopaulsen wrote: Ok, thanks. Guess I have to try this. I have 32 devices with fixed IP, based on mac address. Is there a way to export and import them, so I don't have to enter one by one through that tedious interface? Otto

Now it is done, so let's wait and see.I entered everything manually. Please keep this open until I have tested at least a month or two.

RBR850 still losing internet connection several times a week

11 Replies

FURRYe38
Guru
Nov 02, 2021
You may need to factory reset the system and power the system OFF as well.
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150287/highlight/true#M21560
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150391/highlight/true#M21575
https://community.netgear.com/t5/Orbi-WiFi-6-AX-and-WiFi-6E-AXE/New-RBR850-RBS850-Firmware-Version-4-6-3-16-Released/m-p/2150417/highlight/true#M21579
- ottopaulsen
  Tutor
  Nov 05, 2021
  Ok, thanks. Guess I have to try this.
  I have 32 devices with fixed IP, based on mac address. Is there a way to export and import them, so I don't have to enter one by one through that tedious interface?
  
  Otto
  - FURRYe38
    Guru
    Nov 05, 2021
    https://kb.netgear.com/000062080/How-do-I-back-up-the-configuration-settings-on-my-Orbi-WiFi-System
    
    Can try loading the config file and see, if problem continues, i'd try reset and do a test with out loading the backup from file.
    
    ottopaulsen wrote:
    
    Ok, thanks. Guess I have to try this.
    
    I have 32 devices with fixed IP, based on mac address. Is there a way to export and import them, so I don't have to enter one by one through that tedious interface?
    
    Otto

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RBR850 still losing internet connection several times a week