I have to replace my modem with a new unit. The modem is supplied by Windstream. How do I connect it to my orbi router. I assume all other connections will remain the same

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. Has a power off for 1 minute then back ON with the ISP modem and router been performed?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network. Be sure to check out the Orbi Quick Installation Guide online as well. Contact the ISP for additional help and support information regarding there equipment.

thank you for the reply. I was also wondering if the orbi will recognize the new modem once powered up in the sequence you have provided thank you again

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Im sorry but im not at the house right now. I will check that out. I do know its the same model that it is replacing

RBR850 | NETGEAR Communities

13 Replies

FURRYe38
Guru
Mar 25, 2024
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.

Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Be sure to check out the Orbi Quick Installation Guide online as well.

Contact the ISP for additional help and support information regarding there equipment.
- gwoit
  Aspirant
  Mar 25, 2024
  thank you for the reply. I was also wondering if the orbi will recognize the new modem once powered up in the sequence you have provided
  
  thank you again
  - FURRYe38
    Guru
    Mar 25, 2024
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

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RBR850