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Forum Discussion
RBR853 and MyQ Integrated Camera
I currently have Liftmaster / Chamberlain Smart Garage Door Openers with Integrated Cameras. These connect to the MyQ App for the smart device control and for the camera/video viewing.
I have the garage door openers connected to the app for opening and closing the doors. However, I am unable to get the Camera to get a connection to the MyQ Internet Server. The diagnositc lights confirm the device is connected to my router, and the camera shows up in the device list.
However, the diagnostic light on the camera blinks green, which indicates the camera is not getting a connection to the MyQ Internet Server.
The Liftmaster / Chamberlain troubleshooting steps all point back to the router configuration and to ensure various ports are open and available to use by the Camera.
Those steps are listed below: I have also disabled the AX Features on the 2.4ghz frequency with no luck. Does anyone have any suggestions? How do I verify that the TCP/UDP ports are open and available? I do not have any port triggering/forwarding setup, nor do I have any ports blocked.
Here are the recommended router settings from Liftmaster/Chamberlain.
Any help would be appreciated.
Thanks
Steve
Recommended Router Settings
Note: If attempting to change any router settings yourself, be sure to back up your router's current settings before any changes are made and have the router's manual available.
- Set your network to broadcast and not hidden. myQ cameras may work properly with a hidden network, but this is not recommended.
- Ensure you have DHCP enabled. DHCP allows the router to assign a LAN IP address to the myQ camera.
- >myQ cameras are compatible with both 2.4 GHz and 5 GHz Wi-Fi.
- Ensure you have 802.11n (802.11 b/g/n) enabled. myQ cameras do not support 802.11ac
- Set your router's security to WPA2. While myQ products support other security protocols, WEP and WPA, security protocol WPA2 is recommended. WPA2 Enterprise and WPA3 Enterprise settings are not compatible with myQ product
myQ cameras require these ports in order to communicate to our server
- Inbound and outbound TCP/UDP ports 9122, 4444, 5101-5104, and 4101-4104 open
Verify that ports are not being blocked by your router or a firewall product
- If you have your router's MAC address filtering enabled, the MAC addresses of the myQ product must be added to the list of authorized devices. You can review the MAC addresses of all devices on your network with your router's software.
22 Replies
slane01 wrote:
How do I verify that the TCP/UDP ports are open and available? I do not have any port triggering/forwarding setup, nor do I have any ports blocked.
This is the issue. Chamberlain says that ports must be forwarded through the router to the camera and you have not done so.
By default, all ports are "blocked" unless the customer specifically uses the web interface to unblock them. This is done on the Orbi web interface, Advanced Tab, Security Menu. All ports are blocked because you did not forward any.
I confess to being surprised by this requirement. My Wyze and Reolink cameras do not require any ports to be forwarded in order to view camera recordings or live video. When a port is forwarded, it can forward only to a single IP address on the LAN. That means only one MyQ camera can exist. ( maybe no customer ever purchases more than a single MyQ camera? not even one customer... ever!)
Usually, Universal Plug N Play (UPNP) is enabled by default on most routers, which might explain why most devices work fine out of the box, but if the device does not utilize the UPNP protocol to tell the router which ports it needs to open, or if you have turned it off, that might explain why you have the issue. My myQ garage door opener has not had an issue, but not sure if that is the same as with the camera model that you mentioned.
I have UPNP enabled and have also tried disabling it with no success. I did create a custom port forwarding rule with the ports that Chamberlain had requested. I have no issue connecting the Orbi to the MyQ opener. It opens and closes the door just fine. Unfortunately it cannot communicate to the integrated cameras.
I spent a total of 1.5 hrs today on the phone with 2 seperate Chamberlain techs trying to work thru the issue, but have not had any luck.
The 2nd Chamberlain tech is suspecting it is the camera itself. However, it was escalated to a 3rd level of support which I am supposed to get tomorrow. Chamberlain did email me requesting my shipping address, so it does seem they are going to send a new camera.
Unfortunately, since I had another new opener sitting in a box, I opted to open it up and swap the cameras from the 2nd new opener into the first installed opener.
The 2nd camera also does not connect, which is leading me to believe it isnt a camera issue but rather a configuration issue.
Does the Port forwarding rule look correct to open up the ports. Chamberlain requested ports 4444, 9122, 4101-4104 and 5101-5104 to be enabled for TCP/UDP send & receive.
Any guidance would be appreciated.
Thanks
Steve
