I have read several threads and this specific issues doesn't not seem to be covered. I have a RBRE960 with 2 Sats. They are the appropriate distance apart and I used MoCa to backhaul the connections. I am running transmit power of 50% on all devices. I have roughly 53 devices connected either via Wifi or Wired. There are times when my Xfinity connection goes out and basically the RBRE960 goes sideways. When the internet comes back up and the RBRE960 reconnects all of the sudden it will drop more than half the Wifi connections. Some devices like my iphone will connect but it will say no internet access, or the phone won't connect at all. The last time I did this - no matter how many times I rebooted the RBRE960 I eventually had to do factory reset. Even when I did that I could not use the same SSID, the devices just would not connect - even with a new password. It just happened again today and I am at the end of my rope as it is a pain having to redo 40+ devices. Does anyone have any suggestions? Thanks - JAX

JaxSully wrote: It just happened again today and I am at the end of my rope as it is a pain having to redo 40+ devices. The recommended distance is more of a consideration when satellites are connected to the router over WiFi. Too close and the user WiFi signals overlap too much. Too far and the backhaul link slows too much. When satellites are 'wired' to the router (which is what MoCA appears to be), the distance is more of a coverage issue. This sentence bothers me: JaxSully wrote: Even when I did that I could not use the same SSID, the devices just would not connect - even with a new password. In almost 20 years, I have never changed the WiFi SSID/password. If a Factory Reset was performed, the previous SSID defined, but with a new password, then of course nothing will connect. They know the previous password. Is there a pattern to which WiFi devices refuse to connect? (router? one satellite? both satellites, but not the router?) Can you describe more about the Xfinity connection "going out"? Power failure (which would affect the MoCA adapters)?

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message What is the size of your home? Sq Ft? Does this happen with the RBS turned OFF? Does this happen with both wireless and wired devices? What channel configurations are currently set on the router? What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? JaxSully wrote: I have read several threads and this specific issues doesn't not seem to be covered. I have a RBRE960 with 2 Sats. They are the appropriate distance apart and I used MoCa to backhaul the connections. I am running transmit power of 50% on all devices. I have roughly 53 devices connected either via Wifi or Wired. There are times when my Xfinity connection goes out and basically the RBRE960 goes sideways. When the internet comes back up and the RBRE960 reconnects all of the sudden it will drop more than half the Wifi connections. Some devices like my iphone will connect but it will say no internet access, or the phone won't connect at all. The last time I did this - no matter how many times I rebooted the RBRE960 I eventually had to do factory reset. Even when I did that I could not use the same SSID, the devices just would not connect - even with a new password. It just happened again today and I am at the end of my rope as it is a pain having to redo 40+ devices. Does anyone have any suggestions? Thanks - JAX

In almost 20 years, I have never changed the WiFi SSID/password. If a Factory Reset was performed, the previous SSID defined, but with a new password, then of course nothing will connect. They know the previous password Thanks for the feedback - a bit more clarity. When I do the factory reset and use the same SSID and password as prior to the reset. The same devices which could not connect before still can't connect. When I used the same SSID and a new password I of course would apply the new password to the devices - yet they still won't connect. The only way I got it to work is to create an entirely new SSID.

Was there any special characters in the SSID name or PW?

No just upper and lower case alpha and numbers

RBRE960 devices stop connecting | NETGEAR Communities

18 Replies

CrimpOn
Guru
Jul 07, 2023
JaxSully wrote:

It just happened again today and I am at the end of my rope as it is a pain having to redo 40+ devices.

The recommended distance is more of a consideration when satellites are connected to the router over WiFi. Too close and the user WiFi signals overlap too much. Too far and the backhaul link slows too much. When satellites are 'wired' to the router (which is what MoCA appears to be), the distance is more of a coverage issue.

This sentence bothers me:

JaxSully wrote:

Even when I did that I could not use the same SSID, the devices just would not connect - even with a new password.

In almost 20 years, I have never changed the WiFi SSID/password. If a Factory Reset was performed, the previous SSID defined, but with a new password, then of course nothing will connect. They know the previous password.

Is there a pattern to which WiFi devices refuse to connect? (router? one satellite? both satellites, but not the router?)

Can you describe more about the Xfinity connection "going out"? Power failure (which would affect the MoCA adapters)?
- JaxSully
  Guide
  Jul 07, 2023
  In almost 20 years, I have never changed the WiFi SSID/password. If a Factory Reset was performed, the previous SSID defined, but with a new password, then of course nothing will connect. They know the previous password
  
  Thanks for the feedback - a bit more clarity. When I do the factory reset and use the same SSID and password as prior to the reset. The same devices which could not connect before still can't connect. When I used the same SSID and a new password I of course would apply the new password to the devices - yet they still won't connect. The only way I got it to work is to create an entirely new SSID.
  - FURRYe38
    Guru
    Jul 07, 2023
    Was there any special characters in the SSID name or PW?
FURRYe38
Guru
Jul 07, 2023
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

What is the size of your home? Sq Ft?

Does this happen with the RBS turned OFF?
Does this happen with both wireless and wired devices?
What channel configurations are currently set on the router?

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

JaxSully wrote:

I have read several threads and this specific issues doesn't not seem to be covered. I have a RBRE960 with 2 Sats. They are the appropriate distance apart and I used MoCa to backhaul the connections. I am running transmit power of 50% on all devices. I have roughly 53 devices connected either via Wifi or Wired.

There are times when my Xfinity connection goes out and basically the RBRE960 goes sideways. When the internet comes back up and the RBRE960 reconnects all of the sudden it will drop more than half the Wifi connections. Some devices like my iphone will connect but it will say no internet access, or the phone won't connect at all. The last time I did this - no matter how many times I rebooted the RBRE960 I eventually had to do factory reset. Even when I did that I could not use the same SSID, the devices just would not connect - even with a new password.

It just happened again today and I am at the end of my rope as it is a pain having to redo 40+ devices.

Does anyone have any suggestions?

Thanks - JAX

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RBRE960 devices stop connecting