RBRE960 with 2 Satellites disappeared several times yesterday and today

Question

I've had the system working "well" since November of last year. There have been minor issues, like walking around the house and suddenly my phone is stuck on "Obtaining IP Address..." and won't connect to the WiFi for a while, but that's another story.

Yesterday, the system would just disappear. The Satellites (hardwired) would start flashing white and then solid purple. The computer that is hardwired into the router couldn't pull up the router interface. It's like it wasn't there. Pings would timeout most of the time, but sometimes I'd get a Port Unreachable from the local IP interface.

Power cycling the whole system would help, but only for 30 minutes or so. Last night, on a whim, I changed the NTP server to google, and that seemed to help. But the router blipped out again today. It's been up for an hour and a half, but I'm sure it's just a matter of time.

Nothing changed recently, no new devices or settings changes.

Firmware Version V6.3.7.10_3.3.3

FURRYe38 · Answer

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.&nbsp;
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Does this happen with the RBS turned OFF?&nbsp;Does this happen with both wireless and wired devices?&nbsp;What channel configurations are currently set on the router?&nbsp;&nbsp;
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What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wirelessly connected
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Are the RBS directly connected to the back of the RBR or is there a LAN switch in between? Brand and model please.&nbsp;

nwallace · Answer

&nbsp;Does this happen with the RBS turned OFF?Not sure, haven't tested with just the router, will test next time it goes down.Does this happen with both wireless and wired devices?&nbsp;It's like the route is gone, so yes, both wired and wireless devices don't see it.What channel configurations are currently set on the router?&nbsp;&nbsp;&nbsp;What is the size of your home? Sq Ft?3000What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.They are hardwired, Cat6&nbsp;Are the RBS directly connected to the back of the RBR or is there a LAN switch in between? Brand and model please.&nbsp;Yes, both RBS and computer connected directly to the back of the RBR

FURRYe38 · Answer

nwallace&nbsp;wrote:
&nbsp;
Does this happen with the RBS turned OFF?
Not sure, haven't tested with just the router, will test next time it goes down.Does this happen with both wireless and wired devices?&nbsp;
It's like the route is gone, so yes, both wired and wireless devices don't see it.What channel configurations are currently set on the router?&nbsp;&nbsp;
&nbsp;
What is the size of your home? Sq Ft?
3000
For this size of home, the RBR and just one RBS would be needed. Having two maybe too much and causing problems. Let turn OFF one RBS for now.&nbsp;https://youtu.be/UR0viMLISz4
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
They are hardwired, Cat6
What is the distance between the router and satellite(s)? This is important regardless of wireless or wired connection?&nbsp;
&nbsp;
Are the RBS directly connected to the back of the RBR or is there a LAN switch in between? Brand and model please.&nbsp;
Yes, both RBS and computer connected directly to the back of the RBR
Are the RBS using the 2.5Gb or 1Gb LAN port connection to the RBR?&nbsp;
&nbsp;
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

&nbsp;

nwallace · Answer

Does this happen with the RBS turned OFF?Not sure, haven't tested with just the router, will test next time it goes down.Does this happen with both wireless and wired devices?&nbsp;It's like the route is gone, so yes, both wired and wireless devices don't see it.What channel configurations are currently set on the router?&nbsp;&nbsp;2.4 GHz Channel:Auto5 GHz Channel:486 GHz Channel:69&nbsp;What is the size of your home? Sq Ft?3000For this size of home, the RBR and just one RBS would be needed. Having two maybe too much and causing problems. Let turn OFF one RBS for now.&nbsp;https://youtu.be/UR0viMLISz4I've seen the video, and while I may need to adjust signal strength, our home configuration is not amenable to just an RBR and single RBS. This may be affecting the connection from walking around the house, but I would be shocked if this was the cause of the router suddenly disappearing after months of not having that issue at all.What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.They are hardwired, Cat6What is the distance between the router and satellite(s)? This is important regardless of wireless or wired connection?&nbsp;40~ft for one, 60 ft for the other, single story home, about 80 ft between the 2 satellites&nbsp;Are the RBS directly connected to the back of the RBR or is there a LAN switch in between? Brand and model please.&nbsp;Yes, both RBS and computer connected directly to the back of the RBRAre the RBS using the 2.5Gb or 1Gb LAN port connection to the RBR?&nbsp;1Gb LAN port, a LAN switch is connected to the 2.5Gb RBR port, sharing it with other devices&nbsp;What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?NBS AT&amp;T BGW-320 500

FURRYe38 · Answer

nwallace&nbsp;wrote:
Does this happen with the RBS turned OFF?
Not sure, haven't tested with just the router, will test next time it goes down.Does this happen with both wireless and wired devices?&nbsp;
It's like the route is gone, so yes, both wired and wireless devices don't see it.What channel configurations are currently set on the router?&nbsp;&nbsp;

2.4 GHz Channel:
Auto

5 GHz Channel:
48

6 GHz Channel:
69

&nbsp;
What is the size of your home? Sq Ft?
3000
For this size of home, the RBR and just one RBS would be needed. Having two maybe too much and causing problems. Let turn OFF one RBS for now.&nbsp;https://youtu.be/UR0viMLISz4
I've seen the video, and while I may need to adjust signal strength, our home configuration is not amenable to just an RBR and single RBS. This may be affecting the connection from walking around the house, but I would be shocked if this was the cause of the router suddenly disappearing after months of not having that issue at all.
We'll come back to this.&nbsp;
What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.
They are hardwired, Cat6
What is the distance between the router and satellite(s)? This is important regardless of wireless or wired connection?&nbsp;
40~ft for one, 60 ft for the other, single story home, about 80 ft between the 2 satellites
&nbsp;
Are the RBS directly connected to the back of the RBR or is there a LAN switch in between? Brand and model please.&nbsp;
Yes, both RBS and computer connected directly to the back of the RBR
Are the RBS using the 2.5Gb or 1Gb LAN port connection to the RBR?&nbsp;
1Gb LAN port, a LAN switch is connected to the 2.5Gb RBR port, sharing it with other devices
What is the brand and model of this switch?&nbsp;
Is this switch a 1Gb or 2.5Gb speed supporting switch?
&nbsp;
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
NBS AT&amp;T BGW-320 500
Your ISP Modem already has a built in router and wifi.&nbsp;This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&amp;app=desktop Try option #2 first...

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RBRE960 with 2 Satellites disappeared several times yesterday and today

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