RBS850 reconnecting to the internet every 2-3 minutes

Question

RBR850Firmware VersionV4.6.14.3_2.3.12GUI Language VersionV3.0.1.54_2.1.30.3Operation Mode Router&nbsp;We have a our mesh setup and that part works great but we seem to have a problem with the internet. It would seem to be reconnecting every 2-3 minutes. Most of the time you don't notice it due to the buffering etc when streaming. But it can be really annoying if you catch it wrong and you seem to loose the internet at the wrong moment. We have 6 satellites and the backhaul etc is good and there doesn't see to be any problems on the inside of the network.I have seen the other post on the subjects but didn't see any real answers to the problem&nbsp; &nbsp;

CrimpOn · Answer

After an extensive beta test period, Netgear released new firmware for the 850: v7.2.6.21 (on Sept 😎
https://kb.netgear.com/000065816/RBR850-RBS850-Firmware-Version-7-2-6-21&nbsp;
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Although Netgear is not forcing this update on users (yet), one of the first issues to come up when working on problems is the firmware release.&nbsp; Here on the forum, our mantra is often, "If it ain't broke, don't fix it."&nbsp; In this particular situation, perhaps updating the firmware would at least remove that issue from the discussion.&nbsp; Typically, satellites are updated first, and then the router:
https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-com&nbsp;
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adambloch&nbsp;wrote:
It would seem to be reconnecting every 2-3 minutes.

Does the Orbi log file indicate that this is happening?&nbsp; see page 102 in the User Manual:
https://www.downloads.netgear.com/files/GDC/RBK852/RBK852_UM_EN.pdf&nbsp;
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adambloch · Answer

Thanks for that advice and it seems to have solved one problem but I now have anew one. The internet seems to be stable and good but the Router and whole network now seems to be dropping out completely. the whole network seems to drop out and disappear. If I try and scan it (Advanced ip) there is nothing there.. it then starts to reappear and will work for 15-30mins and then disappear again. The logs aren't showing anything.

Hardware VersionRBR850
Firmware VersionV7.2.6.21_5.0.20
GUI Language VersionV3.0.3.10_2.1.30.3
Operation Mode Router

FURRYe38 · Answer

Users can now disable NG from auto updating your system as well. There is a disable check box on the RBRs web page.

adambloch · Answer

Is that going to stop my network disappearing and coming back every 10 mins?

FURRYe38 · Answer

No.
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What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.&nbsp;
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How many RBS are deployed?&nbsp;What is the size of your home? Sq Ft? What is the distance between the router and 📡 satellite(s)? 30 feet or more is recommended in between RBR📡 and RBS🛰️ to begin with depending upon building materials when wired or wirelessly connected. https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰️
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Does this happen with the RBS turned OFF?&nbsp;Does this happen with both wireless and wired devices?&nbsp;What channel configurations are currently set on the router?&nbsp;&nbsp;What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.Any Wifi Neighbors near by? If so, how many?
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Be sure to disable any MAC Address randomizers on phones and pads while at home:https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message
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Try disabling the following and see:Armor, Smart Parental Controls or Circle, Traffic Meter.
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Has a power OFF for 1 minute then back ON with the ISP modem and Orbi system been performed since last update?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network.

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RBS850 reconnecting to the internet every 2-3 minutes

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