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RBSE960 Satellite disappears after connecting to wired backhaul
I have the RBKE 960 with two satellites. The satellites were working fine with wireless backhaul. Today, I tried to connect one of the satellites to wired ethernet cable (connected to the 2.5 Gbps port of the satellite) and now the satellite has completely disappeared from the web interface and the Orbi app. Only one satellite connected via the wireless backhaul is being shown. Is this expected behavior?
I have even factory reset the satellite connected to wired backhaul but it is not showing up. After power off/on, the lights on the front of the of the satellite unit first flash white for a while and then go blue and then go off which means that it is connected. But then why is it not showing up anywhere?
Thanks
Is not Orbi configuration or backhaul that's the problem, is the switch your using. This is a managed or semi managed switch, Also there maybe some other items on this switch that's probably blocking the sync data between the RBR and RBS. Managed switches have been known to cause problems historically with Orbi systems.
The remove switch statement was to help you test to make sure the RBS are connecting and being reported correctly with out the switch in the mix.
What Rev is the switch? A, B or C?And since the switch is only a 1Gb switch, I would connect the RBS to the switch using the RBS 1Gb connection ports and connect the switch to the RBRs 1GB connection port as well. Try testing this configuration.
14 Replies
The base (2.5 Gbps port) is connected via ethernet cable to a Dlink Web managed smart switch. The satellite (2.5 Gbps port) is connected to the same switch.
What is the model# of this switch?
Remove this switch.
Try each RBS connection directly to the RBR. You should see both listed one at a time.
NG's XS505M and GS110MX work great with the 9 series.
The issue is the satellite is not dropping the wireless backhaul and the wired connection is causing a loop condition that forces the satellite off the network. After you plug in the wired backhaul cable, you must resync or power cycle the satellite. Its initialization logic checks for the wired backhaul connection as it boots and when detected, will not setup the wireless backhaul.
I ran into this very problem myself when first setting these up.
Jonathan
I have done power cycling and sync at least 10 times if not more. I have even factory reset the satellite 3-4 times. But, after I press the sync button on the GUI based Add Satellite, it waits for some time and then I get a message "Satellite Setup Failed".
If I do exactly the same steps with wireless backhaul, the satellite gets added almost immediately.
I have also noticed that with wired backhaul, the satellite creates the default SSID ORBI04. If I connect to this SSID, I have access to entire network. So, for some reason, with wired backhaul, the satellite is unable to sync SSID name and WiFi password with the main router.
I am operating in AP mode which should not make a difference as far as backhaul is concerned. The wireless backhaul works just fine in AP mode.
Is not Orbi configuration or backhaul that's the problem, is the switch your using. This is a managed or semi managed switch, Also there maybe some other items on this switch that's probably blocking the sync data between the RBR and RBS. Managed switches have been known to cause problems historically with Orbi systems.
The remove switch statement was to help you test to make sure the RBS are connecting and being reported correctly with out the switch in the mix.
What Rev is the switch? A, B or C?And since the switch is only a 1Gb switch, I would connect the RBS to the switch using the RBS 1Gb connection ports and connect the switch to the RBRs 1GB connection port as well. Try testing this configuration.