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GJW56's avatar
GJW56
Aspirant
Aug 19, 2026

RBR850 Won’t connect to Orbi App

I opened the Orbi App (2.54.1.2) on my iPhone (iOS 26.6.1) to monitor some devices on my network and get the message "We can’t find your Orbi". My iPhone is connected to the WiFi SSID noted in my RBR...
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rbk850
GJW56's avatar
GJW56
Aspirant
Aug 19, 2026

Thank you FURRYe38.  Some more information:

I have a ATT / Nokia BGW320-505 Router /Fiber Modem that recently replaced an 9 yr old router/Fiber Modem and it was operating just fine.  

I am connected to the Main Orbi WiFi Network.

When I click the hamburger icon on the top left of the Orbi App, I see the the RBR is connected locally, but when I click on that it goes to a “My Products” Acreen that says: "No devices with Anywhere Access enabled. To enable, while connected to your routers WiFi, go to Menu > Settings > Anywhere Access within the App." 

When I try to navigate there in the App to "Enable Anywhere Access" it tells me to Check My Internet Connection.  The “switch” does not enable anywhere access. See additional screen shots.

 

FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 20, 2026

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT

https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT

Couple of options,

  1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
  2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
  3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router.

Static IP Address Configuration for AP Mode | NETGEAR Communities

https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop

 

Try option #2 first...

 

You may need to reset the RBR and setup from scratch using a ethernet connected PC/Laptop and web browser.