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Forum Discussion
Regular network dropouts, but Orbi speed test claims everything is fine
Regularly, on the order of once a day or so, I'll lose my Internet connection from all my clients, wired or wireless. I would blame my ISP, except that if I go to the Orbi app and run a speed test, it always shows me maximum speeds. Within a few minutes, everything is fine again. Since Netgear apparently feels that anybody who has been a customer for more than a few months is no longer their problem, can anybody suggest any way I can try to debug this? Does the router have any kind of logs that are available to me?
32 Replies
What orbi model do you have?
what firmware is on the router and the satellites?
what modem/gateway is the router connected to?
The router is RBR850, running firmware V4.6.8.2. I've got one satellite, but I'm guessing that's not relevant because I'm losing connection even on machines that are wired into the router. The router is connected to a Verizon FIOS ONT. This has started happening in the past few weeks, so something has changed.
aaronsher wrote:
Does the router have any kind of logs that are available to me?
Yes, the Orbi router maintains a primitive log file that includes some useful information (and a lot
of mostly worthless drivel).
On the Orbi web interface (http://orbilogin.net) log in using the administrative credentials which were set up when the router was originally configured (user name "admin", plus the admin password - not the WiFi password).
Navigate to the Advanced Tab, Administration Menu, and select Logs.
I searched several logs and found lines such as these:
[Internet connected] IP address: ###.###.112.236, Friday, May 27, 2022 10:27:30 ... [Internet disconnected] Friday, May 27, 2022 10:27:16This indicates that back in May the router "lost connection" and then regained it a few seconds later.
I should add that my Orbi regularly goes months without losing connection. When I reboot the router, the log typically shows messages like these:
[Internet connected] IP address: ###.###.112.236, Monday, August 22, 2022 23:43:17 [Initialized, firmware version: V2.7.4.24] Monday, August 22, 2022 23:43:16Should be known that there is are known issues with Orbi AX/E logging and it's not working correctly. So we can rely on logs for accurate information at this time. NG has been made aware of this problem. They are looking into it.
I rebooted my router when it happened earlier, and it looks like that purged the logs, so at least for now there's nothing useful in there.
I recommend you update the system as well:
What is the model# of the Internet Service Providers ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
This happened again last night. This time I at least saw a delay in the results of the speed test, though when it eventually finished it showed the usual numbers, so it's still possible that this is on Verizon's side. I checked the router logs this morning but it looks like it only stores (or at least gives access to) about two hours' worth? That's pretty unfortunate.
