Simplisafe Camera Connection Issues with New 960 6E Orbi

Question

I have a simplisafe system with 2 doorbells, 1 inside camera, and 1 outdoor camera. I've always had issues with my old orbi and simplisafe with connections dropping, etc.

I just bought a brand new orbi 960 wifi 6e system with router and 2 satelittes. I expected this to solve my connection issues. It has for every other device in my house, but not simplisafe cameras.

The 6e has a dedicated 2.45GHz network that I attached the doorbells to. They still have issues. I read this post https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/Orbi-RBR750-2-4-ghz-extender-needed-help-me/m-p/2220708

With the new 6e, do I still need an extender just for the SS cameras? It's been a year of frustrating performance from my doorbells and before give up on Simplisafe, I'm trying to solve the issue once and for all. I would love some help. Right now, the 6e has the base settings that come out of the box. I installed it 3 days ago, so it's brand new.

chuck27p · Answer

The system it shows in the post is not right. i couldn't find the 6E for associated products. I bought this&nbsp;https://www.netgear.com/home/wifi/mesh/rbke963/

FURRYe38 · Answer

Are you using the IoT SSID wifi network for these devices?&nbsp;
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Something to contact the Mfr of these devices about regarding there product.&nbsp;

chuck27p · Answer

Yes, I am using the IoT network.&nbsp;Simplisafe is of little help, unfortunately. This is my last hope before I give up and move to something like nest instead.&nbsp;&nbsp;I came across that post about mesh systems causing problems for doorbells and a 2.4 extender fixing it. ?

FURRYe38 · Answer

Possible however adding another wifi signal source could cause wifi interference problems.&nbsp;

CrimpOn · Answer

One issue with video doorbells is that the only reasonable place to install them is next to an exterior door and that location may not be optimal for a WiFi connection because of the wall construction in relation to where the WiFi access point is located.&nbsp; Often moving an access point just a bit may improve the connection quite a bit.&nbsp; If this does not work, then another solution is to install a WiFi Extender, which is located very close to the doorbell and where there will be a minimum of material in the path.&nbsp; I have had good luck with the TP-Link RE220 ($20 on Amazon).&nbsp; Use it to create a 2.4G WiFi channel with a different name than any of the Orbi WiFi channels so that the doorbell will attempt to connect only to this unit.
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This also compensates for a common problem with WiFi devices which are not expected to be mobile.&nbsp; When the Orbi system powers up, such as after a power interruption, the base unit begins broadcasting first and some devices may attempt to connect to it before the satellite signals are available.&nbsp; Mobile devices are typically programmed to scan for WiFi connections all the time in case they roam to a location where a different connection would be better.&nbsp; Devices designed to remain in one location may not do this.&nbsp; This feature is often built into the WiFi hardware.&nbsp; (It is not simply a matter of price.&nbsp; I notice that the Echo Dot will switch access points when a better signal comes up and it cost under $30.)
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Forum Discussion

Simplisafe Camera Connection Issues with New 960 6E Orbi

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