Configuration: RBR750 and RBS750 via ethernet backhaul; AP modeFirmware: V4.6.14.3 Since few weeks, some applications on my Android 13 phone intermittently don't work while on the Orbi WIFI, but they work fine on mobile data and WIFI at work. The apps which intermittently get stuck include Google maps, banking apps, domotics including the Orbi app. These apps start working just after disconnecting and reconnecting to WIFI. Everything else on this mobile phone, as well as my other devices registered on my home network seem to work fine. I did notice though that the issue does not reproduce while connected to WIFI at work. Therefore: 1) Can the Orbi setup be somehow causing this issue? What fixes do you suggest? Note that the problem started occuring before the FW upgrade V4.6.14.3. 2) General question: what is the correct sequence to restart the Orbi network? Thank you in advance!

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. Make sure that any MAC Address Randomizer is disabled on mobile devices while at home: https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message Orbi would not be blocking anything while in AP mode. Check your host router or ISP services, DNS and configurations here. Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?Be sure to restart your network in this sequence:Turn off and unplug modem.Turn off router and computers.Plug in and turn on modem. Wait 2 minutes for it to connect.Turn on the router and wait 2 minutes for it to connect.Turn on computers and rest of network. Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.Press the back reset button for 15 seconds then release. https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settingshttps://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System

Hi FURRYe38 ,I've just posted a reply, but can't see it now... I proceeded with a network restart, als did a network reset on the phone and disabled randomized mac. ~24 hours later, the problem occurred once again... For your information, I am using CAT6a network cables; the modem is a SagemcomFast5359; and no factory reset since latest FW upgrade.

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop Try option #2 first...

Hi FURRYe38 ,Understood, but my Orbi is already in AP mode and the WIFI of the ISP modem is off.

Try changing DNS on the ISP modem router to something else. Try Google or Cloudfare. Orbi would not be blocking any apps while in AP mode. It's just passing thru data.

Some apps intermittently not connecting to RBR / RBS750

19 Replies

FURRYe38
Guru
May 04, 2023
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

Make sure that any MAC Address Randomizer is disabled on mobile devices while at home:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

Orbi would not be blocking anything while in AP mode. Check your host router or ISP services, DNS and configurations here.

Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-router

I would power OFF the ISP modem for 1 minute. Factory reset the Orbi router and power it off. Power ON the ISP modem and let it sync. Then power ON the Orbi router and walk thru the setup wizard again using a wired PC and a web browser.
Press the back reset button for 15 seconds then release.
https://kb.netgear.com/31486/How-do-I-reset-my-Orbi-system-to-factory-default-settings
https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System
- MK2022
  Aspirant
  May 05, 2023
  Hi FURRYe38 ,
  I've just posted a reply, but can't see it now...
  
  I proceeded with a network restart, als did a network reset on the phone and disabled randomized mac. ~24 hours later, the problem occurred once again...
  
  For your information, I am using CAT6a network cables; the modem is a SagemcomFast5359; and no factory reset since latest FW upgrade.
  - FURRYe38
    Guru
    May 05, 2023
    Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
    https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
    Couple of options,
    1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
    2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
    3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
    
    Try option #2 first...

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Some apps intermittently not connecting to RBR / RBS750