NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Mastra11's avatar
Mastra11
Apprentice
Oct 08, 2026

Strange PlayStation 5 and Netgear Orbi 753 issue

I have a Netgear orbi 753 that works well, daisy-chained to my FTTH provider's router with excellent coverage and speed. I don't have many devices connected, a maximum of 20 devices, and they all work great. Among these devices, I have an Xbox Series X connected to the router with an Ethernet cable and downloading at maximum speed, and a PS5 also connected to the router with an Ethernet cable. It never happened when I was FTTC, it did it for the first time when I switched to FTTH and it happened 4 times, and the device causing this is the PS5. Basically, when the PS5 downloads, for example, a system update, the download starts at maximum speed, then suddenly it stops and crashes the router. The red LED on the front of the router comes on, and I'm forced to restart the router because the connected devices disconnect and won't connect until I restart orbi. I repeat, Orbi works fine. The last time it happened, it had been on for 77 days. I turned on my PS5, and a system update started downloading, crashing my router. What could it be? Thanks.

10 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    Is any of the following features enabled on the RBR? Smart Parental Controls, Armor, Traffic Meter, IPv6?

    What is NAT Filter set for on the RBR? Secure or Open?

    • Mastra11's avatar
      Mastra11
      Apprentice

      Hi, I only have Armor active and that's it, but I've always had Armor active since I bought it. Where can I see the NAT filter? I've never touched anything on the NAT filter, thanks.

      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User

        What firmware is on the orbi? 

        What gateway do you have for your FTTH? 

        Is the orbi in access point mode? Or the gateway in passthrough mode? 

        Is the PS5 hardwired to the satellite or directly to the router? 

         

        What happens if you disable Armor and try the PS5 downloading something? 

        We saw odd issues a while back with Armor being enabled and causing problems. Disabling it stopped the download issues. 

         

  • plemans's avatar
    plemans
    Guru - Experienced User

    What firmware is on the orbi? 

    What gateway do you have for your FTTH? 

    Is the orbi in access point mode? Or the gateway in passthrough mode? 

    Is the PS5 hardwired to the satellite or directly to the router?