NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Support Scam - Netgear RBR750 Mesh Router Security Program
I just spent an hour on the phone with what I believe was a scam. For my RBR750 Orbi Mesh system I can't access Orbilogin or 192.168.1.1 and while on the Netgear site, what I thought was agent offered to get me technical support. I agreed and he called, accessed my computer through On-Demand-Assist 2.2.0 and the bottom line is he wanted $599.99 for a Netgear router security program to eliminate a conflicted IP address. Has anyone else experienced this?
Definitely not Netgear. After a product's 90 days of 'complimentary support' (ha) have expired, Netgear offers a variety of paid services through a subsidiary called Gear Head (get the pun?)
https://www.netgear.com/support/
Scroll down to "Premium Support" for options.
2 Replies
Replies have been turned off for this discussion
Definitely not Netgear. After a product's 90 days of 'complimentary support' (ha) have expired, Netgear offers a variety of paid services through a subsidiary called Gear Head (get the pun?)
https://www.netgear.com/support/
Scroll down to "Premium Support" for options.
Thanks, that's what I thought!