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H-L's avatar
H-L
Aspirant
Aug 03, 2026

The phone keeps telling me the wifi is poor quality and switching back to mobile data

I have The  same issue with my Google Pixel android phone.

The phone keeps telling me the wifi is poor quality and switching back to mobile data, even though the wifi strength is showing strong on the phone.

Internet download/upload is 526.32Mbps/483.03Mbps. I have Orbi 960 with 5 satellites. Backhaul Status is good.

 

I do notice that the phone wifi signal diminishes as I move about the house but if I disconnect and reconnect it comes back full strength. It's as if the phone-to-satellite connection is too sticky.

 

Anyhow this problem was not an issue when we first got our Orbi system.

 

What is the fix?

not listed

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Aug 03, 2026

    Does this happen only the Google phone? 

     

    What is the size of your home? Sq Ft?

    What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.

    https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

     

    Does this happen with the RBS turned OFF? 

     

    What channel configurations are currently set on the router?  

    Do you have the 6Ghz network enabled on the RBR?

    Any Wifi Neighbors near by? If so, how many?

     

    What OS is on the phone? Be sure it's up to date. 

    Be sure to disable any MAC Address randomizers on phones and pads while at home:

    https://community.netgear.com/kb/en-orbi-knowledge-sharing/netgear-mobile-applications-and-androidapplewindows-devices-faq/2457046

     

     

     

  • H-L's avatar
    H-L
    Aspirant
    Aug 03, 2026

    I should have added that the orbi 960 plus all satellites are on firmware V7.2.8.2 as of August 2026

  • H-L's avatar
    H-L
    Aspirant
    Aug 03, 2026

    I have same issue.

    Android phone, many call dropouts almost unusable wifi calling. Got worse ~?May 2026. Orbi 960 with 5 satellites. Firmware V7.2.8.2 as of August 2026. Wifi icon on the phone shows strong signal. Speed test shows internet download and upload 526.32Mbps/483.03Mbps.

     

    I'd switch away from wifi calling except we have no cell coverage here.

     

    What's the fix?