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Forum Discussion
The RBR and RBS keeps disconnect from internet
I have an ORBI 963 and have the same issues. The latest firmware 7.2.6.31 works great, but the system upgraded to the newest firmware 7.2.7.15 - and that's when the problem started. The RBR and RBS k...
My answears in all caps:
Does the front LED turn PINK when this happens? YES
Who is the ISP your connected with? THAT IS A NATIONAL ISP PROVIDER. I HAVE CHECKED THAT IT IS NOT ANYTHING WRONG WITH THE FIBER CONNECTION.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? I DO NOT HAVE ANY MODEM EXEPCT FROM FIBERBOX
Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended. IT IS A CAT6A STP
Does the ISP support IPv6? YES
Is IPv6 enabled on the RBR? YES
How many RBS are deployed? 2 SATELITES, ONE CONNECTED WITH WIRE CAT6 STP AND ONE WIRELESS
What is the size of your home? Sq Ft? THE HOUSE IS 4 300
What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected. THE DISTANCE BETWEEN SATELITES WIRELESS CONNECTED IS LESS THAN 30 FEET. THE OTHER SATELITES IS CONNECTED WITH CAT6 STP CABEL
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰EVERYTHING WORKS FINE WITH FIRMWARE 7.2.6.31
Has a factory reset and setup from scratch been performed since last FW update? A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. https://kb.netgear.com/22697/How-do-I-install-my-NETGEAR-router-using-the-router-web-interface I DID THAT EARLIER. HAVE NOT DONE A FACTORY RESET AGAIN.
So can you tell us which ISP this national one is?
What is the brand and model# of the fiberbox that the RBR is connected too?
How is IPv6 configured? DHCP, Auto, 6rd or Static?
Please temporarily disable IPv6 on the RBR and see if these disconnections still continue. Like to see if this could be IPv6 related.
Are you using ISP IPv6 DNS or custom DNS?
Would need a factory reset with v.15 loaded to see if this resolves what your seeing, however lets check with IPv6 suggestions first.
Please don't use al caps, no need to yell, we can hear you fine with out all caps.
The national ISP is Telenor - in Norway
I do not know the model# or brand of the fiberbox. it is fastned to the wall.
The IPv6 was already disabled, so i did not use that.
I used all caps, so you could easily see what i wrote. it was not meant as screaming.
Ok. ONT should be ok.
Are you using ISP detected DNS for IPv4 or custom DNS? You might try using some custom and see.
If this is happening with IPv6 disabled, then lets try a full on factory reset and setup from scratch: Orbi Systems Manual Factory Reset Process | NETGEAR Communities
Let us know if it still continues to happen after this.
I can see text fine with out caps.
Are you using ISP detected DNS for IPv4 or custom DNS? You might try using some custom and see. I am using ISP detected DNS for IPv4
I will check if it would be better to downgrade to earlier firmware it the problem does not stop..