NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
unable to access web interface or orbi app
I have remote access enabled on my Orbi. I can ping its IP address ands connect via VPN. but both thew web interface and app refuse to connect. Devices on the network are getting an internet connection. This just started today. RBK853 AX6000
18 Replies
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?- Modem Ubee EU2251. Not sure of orbi firmware version as I can't access the inferface. But I know a few days ago it said it was up to date. Just to be clear this used to work fine and all of a sudden stopped.
Has a factory reset and setup from scratch been performed since last FW update?
For any Orbi app issues, please visit and post here:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
- I was able to fix this by just power cycling the main router. Did not have to reset or power cycle the satellite
Good to hear.
Enjoy.
- I have this exact issue occurring with my AX6000 units. For some odd reason, periodically I will not be able to access my system via the app "issues connecting to #wifi' and the router GUI via 127.0.0.1 is unresponsive. Manual reset of the main router will correct the issue, but issue will occur again. A factory reset does not resolve permanently.
3x AX6000 running the latest firmware, new issue.The RBRs web page is located at 192.168.1.1 by default no 127.0.0.1.
What FW version are you using?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
s3v3n wrote:
I have this exact issue occurring with my AX6000 units. For some odd reason, periodically I will not be able to access my system via the app "issues connecting to #wifi' and the router GUI via 127.0.0.1 is unresponsive. Manual reset of the main router will correct the issue, but issue will occur again. A factory reset does not resolve permanently.
3x AX6000 running the latest firmware, new issue.- Blah, I meant 192.168.1.1; not 127.0.0.1. Sorry for the mistake, late night.
Firmware is 3.2.18.1 on router and satellite units.
Network equipment is Netgear CM1100 modem aggregation linked to the AX6000 unit. DHCP is disabled on the router as I maintain a Pihole for the DHCP and DNS.
ISP is Comcast with gigabit, 1000/35
