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Forum Discussion
What A Set Up = Orbi AX1800 RBK353
So i have just managed to by my first wifi 6 Mesh set up.
I have purchased a AX1800 WiFi Mesh System (RBK353) Orbi Dual-Band WiFi 6 Mesh System, 1.8Gbps, Router + 2 Satellites.
After almost 5 hours of trying to set this up and get the correct details and find out what things are im now at a loss as i have one satilite that sitting doing nothing apart from falshing white.
I have rest the satilte with a small pin on the reset button, i then deleted and re-rest the whole system and network to try again and 5 hours on im still no futher forward.
I have downloaded the app and registered with the site and everything else else but yet nothing seems to help with this.
I have tried to hit sync on the router down the stairs and then run up one level and hit sync on the satilite but do does nothing.
When deleting the whole network and starting from scratch it says it only picks up one satilite also.
I have also tried to do it all through the app also with nothing and for well over an hour this satilite just flashes white LED.
Can anyone comment or help on this as by no means has this setup been easy !!
I would also love to know what it means when it says the the router is "CONNECTED via ANYWHERE ACCESS" and then it can change to Local ??
14 Replies
MarcB376 wrote:
So i have just managed to buy my first wifi 6 Mesh set up.
Can anyone comment or help on this as by no means has this setup been easy !!
First off, I always do the initial setup with all of the units in the same room. I would for certain trip and fall down the stairs racing back and forth to press sync buttons, look at lights, etc. If it will not work in one room, then it will never work.
Is there a PC or laptop with an ethernet port that can be connected directly to the router? I find using the web interface much easier and more informative than the 'app'.
As a new customer, you are one of the few who can contact Netgear support for help. (The rest of us saw our 90 days of 'complimentary support' pass long ago. (Mine ended in 2016) There is a link on the registration page to "Contact Support".
Unfortinatly im not really a new customer as i bought the item second hand. It was bought on Jan 2021 and i have just registered everything and it shows i have 2 days left on my "A" Security.
Its now Jan 2022 so my 90 days is long gone and my hardware looks like it will be gone in 2 days time also.
Netgear Customer help did say i could pay for a years tech support.
If this carried on im going to go back to my Old apple Airport as it was far easier and better set up than this.
What happens if you bring the RBS to the same room as the RBR and try to press the sync button on the RBS then soon after press the sync button on the RBR. Turn OFF the other RBS before trying this.
Reivew the RBRs Connected Devices page to see if the 2nd RBS connects or not.Possible the RBS did not get the FW update that the RBR got and could be causing this...RBS needs to be on same firmware version as whats loaded on the RBR.
I hate to say it but i have had the RBS in every room around the house, I have had it around 2 meters from the RBR and it still only flashes blue.
"However" in the last 15mins i have seen a video online and i went and tried it.
The working satilite that is in the spare room all set up and working fine and showing to work well on the app with the Blue LED for around 80/12 secs is good, I took the RBS that i can not and it will not connect and i pligged a CAT6 Ethernet cable between the working RBS and the one that does not connect and then the one that would not connect went on with a BLUE LED and showed to be wired on the app.
So if the RBS is on BLUE steady, then it synced or getting connected at this point. The BLUE LED remains ON for several minutes afterwards.
Does the RBS appear as connected on the RBRs web page when the RBS LED is BLUE? If so, you an try to connect to it's web page using the IP address given to it by the RBR. If you can get to the web page and log in, I would re-send the RBS FW file or ensure the RBS is updated to same version as the RBR. Send the FW file using a web browser and see if the RBS will return to ready, front LED should be BLUE for several minutes then turn OFF.
