Hello all, I have a RBR850 — Orbi WiFi 6 Router AX6000 with 2 Satellites. All was working fine and since 2/3 months I have my WiFi droping connection 5-15 times a day and it’s for 30seconds - 5 minutes at a time. Wifi drops for all devices (iOS, macOS,...) Firmware is V4.6.3.16 I've noticed that sometimes the satelittes are showing a blue light for no reason and this does not seem to be related to the loss of wifi. Thx for your help.T.

Thx plemans, Will do this weekend. T.

Hey FURRYe38 and plemans Thx for your advises. I did the firmware Restart from scratch and switching and swapping off one or two RBS and even with just the RBR the problem was happening. I've noticed that my Macs were switching between 5Ghz and 2.4Ghz a lot. So I have disable these 2 options : Advanced Wireless Settings (2.4GHz b/g/n/ax)- Enable 20/40 MHz Coexistence- Enable WMM (Wi-Fi multimedia) settings (2.4GHz b/g/n/ax) For what it takes, the problem dissapeared.... Not sure why, but I can now work...Thx.T

What modem/gateway do you have? Have you noticed if its devices on a certain satellite? Does it happen if you shut off the satellites (for testing)? Has a factory reset been tried?

Hey plemans , thx for your reply. What modem/gateway do you have? - It's a general Box (France/Orange)Have you noticed if its devices on a certain satellite? - I would not know where to start to troubleshoot this ? - I have interveted both satellites and experienced the same issues with same devices.Does it happen if you shut off the satellites (for testing)?- I havn't tried out this. will do.Has a factory reset been tried?- Nope. Would you recommend saving the configuration , factory reset and load back the configuration? The problem appeared a few months ago after months and months of working flawlessely. I've tried Wifi Explorer to find the best suitable channel and noticed the drops (if they are indeed the drops) Thx.T

I would try this order. 1. try the factory reset. You can reinstall using a backup configuration but if the problem still happens, then try the reset without using the backup configuration. If somethings corrupt in the settings, sometimes teh backup just puts the corruption back on the router. 2. then try the shutting off the satellites and see if it works. 3. if it works fine with both satellites off, then turn 1 on and test it and see how it works. Test it and then swap the satellites to the other one on. That'd allow you to test the satellites to see if somethings wrong with one of them.

WiFi drops connection 5-15 times a day and it’s for 30 seconds - 5 minutes at a time

16 Replies

plemans
Guru
Nov 07, 2021
What modem/gateway do you have?

Have you noticed if its devices on a certain satellite?

Does it happen if you shut off the satellites (for testing)?

Has a factory reset been tried?
- TomAidan
  Guide
  Nov 07, 2021
  Hey plemans , thx for your reply.
  
  What modem/gateway do you have?
  - It's a general Box (France/Orange)
  Have you noticed if its devices on a certain satellite?
  - I would not know where to start to troubleshoot this ?
  - I have interveted both satellites and experienced the same issues with same devices.
  Does it happen if you shut off the satellites (for testing)?
  - I havn't tried out this. will do.
  Has a factory reset been tried?
  - Nope. Would you recommend saving the configuration , factory reset and load back the configuration?
  
  The problem appeared a few months ago after months and months of working flawlessely.
  
  I've tried Wifi Explorer to find the best suitable channel and noticed the drops (if they are indeed the drops)
  
  Thx.
  T
  - plemans
    Guru
    Nov 07, 2021
    I would try this order.
    
    1. try the factory reset. You can reinstall using a backup configuration but if the problem still happens, then try the reset without using the backup configuration. If somethings corrupt in the settings, sometimes teh backup just puts the corruption back on the router.
    
    2. then try the shutting off the satellites and see if it works.
    
    3. if it works fine with both satellites off, then turn 1 on and test it and see how it works. Test it and then swap the satellites to the other one on. That'd allow you to test the satellites to see if somethings wrong with one of them.
FURRYe38
Guru
Nov 07, 2021
What is the size of your home? Sq Ft?
What is the distance between the router and 📡 satellite(s)?
- TomAidan
  Guide
  Nov 07, 2021
  Hey FURRYe38
  Thx, the appartment is pretty "small" : on 2 levels of 500Sq/ft each. (45m2)
  The 1st 📡 satellite is at 40ft (12m) on the same level and the second one just below.
  (I have swapped the two to see if it made a difference but nope)
  
  The thing is that it worked fine for months, it's only recently that we are experiencing the drops.
  
  T.
  - FURRYe38
    Guru
    Nov 07, 2021
    What happens if you turn OFF one RBS...
    
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
    
    What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
    Any Wifi Neighbors near by? If so, how many?
    
    Please try a factory reset and setup from scratch with the RBR and RBS.
    https://community.netgear.com/t5/Orbi/ORBI-RBK50-RBS50-Tips-Tricks-Hidden-Secrets-etc/m-p/1820500/highlight/true#M74929
    https://community.netgear.com/t5/Orbi/ORBI-RBK50-RBS50-Tips-Tricks-Hidden-Secrets-etc/m-p/1820477/highlight/true#M74918
    https://community.netgear.com/t5/Orbi/Speeds-have-plummeted-after-latest-update/m-p/1819282/highlight/true#M74655

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WiFi drops connection 5-15 times a day and it’s for 30 seconds - 5 minutes at a time