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Forum Discussion
Wifi shows on but nothing connects: Wifi Password is Incorrect
I have an AX setup that replaced an Orbi Pro setup. On the immediately prior AX setup, at least once a day the wifi would just disappear for everything (multiple devices showed no wifi). If I tried to reconnect, I was told my wifi password was incorrect. Only solution was a reboot, at which time everything would reconnect with no intervention. All of this was on the immediately preceeding firmware to the current release. After some troubleshooting, Netgear decided to replace the router (not the satellite). With the new router, I had several days of great connection (all on the new firmware btw), but then a similar problem started happening. First I would get slow downs during the day, then random streaming devices couldn't connect, then finally everything was kicked off and if I tried to reconnect, I was told (again on multiple devices) that the wifi password was incorrect. The difference was that now my devices show an active wifi connection (5 bars) but I don't actually connect. Again, only solution is a reboot. I had no problem with exactly the same clients on the Pro. The satellite is connected via wired backhaul. Any thoughts on what could be going on?
16 Replies
What Firmware is currently loaded?
What is the Mfr and model# of the ISP modem the NG router is connected too?Are you using the same SSID name and PW from your Orbi Pro or something new? I have been using same SSID name and PW for years on different wifi systems and haven't seen this issue as of yet.
You might try temporarily changing the SSID name and PW to something different. Something fairly simple on both. Be sure to use the "forget this network" feature on phones and pads. Clear out old wifi profiles on other devices. Then connect up with the new info. See if the problem re-appears again.
What devices do you have connected?
Be sure your using WPA2 and AES only. NG is still working with WPA3 currently.
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Try disabling the following and see:
IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).Has a factory reset and setup from scratch been performed since last FW update?
20/40 cooexistence is off. 1pv6 is off. It has been set up from scratch since the latest firmware. Every client is the same versus the Pro setup (no new clients). Firmware is the latest one. Same problem as the next to last version except it shows a connection that won't connect vs not showing a connection at all and not allowing a connection. Still using the same security (WPA2), have manually set channels to various. On wired backhaul so distance isn't an issue. I have forgotten the network on multiple devices. Nothing changes. Increasing instability during the course of a day until all devices loose connection.
Sounds like the system could be faulty. If you have done resets and configured different things and it won't work well, I would make contact with NG support and ask for additional help and information and also ask about an RMA.
