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Forum Discussion
Wifi ssid rbr750
Good evening all, I've had my orbi pretty much problem free for a few years now. Except the initial start up and programming all the 2.4 accessories to it is been great. Until 3 days ago, we had a power interruption at our home from a storm. It was momentary but since then it's been problems. At first the orbi rebooted and we were reconnected, though we went for dinner and upon returning we no longer could connect, and our WiFi was down. The next day I switched temporarily to my old night hawk to verify the modem and cabling was good and we were up and running. I then began the process of doing a reset on the orbi, and got it back functioning under it's factory ssid and password. My problems begin once I try to change the network name and password. Every single time I do it, no matter what I change it to, it will not allow anything to join the network. According to the orbi app it's connected to the Internet and getting great speeds, but nothing can connect i.e. phones, tablets, computers ECT. I then have to reset it back to factory settings and get it back to it's original ssid name. I've reset my device Wi-Fi settings so it forces me to enter a password and it doesn't help. I've tried setting up the router through the Web interface instead of the app with no change in outcome. Any thoughts on this? I've followed the reboot procedures every time and always get back to the same result. Ssid "orbi46" allows devices to connect anything else won't. Thanks
10 Replies
What FW is loaded on the RBR and RBS?
Try doing a factory reset and setup from scratch using this method:
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
How many RBS are deployed?
What is the size of your home? Sq Ft?What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite 🛰Be sure to disable any MAC Address randomizers on phones and pads while at home:
https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-messageTry disabling the following and see:
Armor, Smart Parental Controls or Circle, Traffic Meter.After being reset to the default WiFi credentials printed on the label:
- The device running the Orbi 'app' connects to the WiFi using those credentials and the app opens correctly?
- How is the device accessing the web interface connected? (WiFi or 'wired')
- After the WiFi credentials are changed and the router restarts WiFi, does the new WiFi SSID appear to devices as an available WiFi network?
- What is the error that devices display when the connection is refused?
- The device running the Orbi 'app' connects to the WiFi using those credentials and the app opens correctly?
Yes it all works fine.
How is the device accessing the web interface connected? (WiFi or 'wired')
Wifi
After the WiFi credentials are changed and the router restarts WiFi, does the new WiFi SSID appear to devices as an available WiFi network?
Yes it does, and during one of my resets some of my wyze cams actually worked, though that was all that worked. My phone hasn't connected after any of the name changes.
What is the error that devices display when the connection is refused?
Network connection failed is the most common one.
Hope that helps.
- For furrye38, house is 1200ft give or take, roughly 40 ft between units and using 2 satellites. I have metal siding on the house and one of the satellites in on my screen porch to supply solid Internet connection to all the lights and cameras I have in my yard.
That size of home, only the RBR and just one RBS is needed. And I'd turn down the power on the RBR to 50% as well.
Turn OFF the other RBS.
