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Forum Discussion
BRE971 router with 2 RBE970 satellites sync problem
When I opened box (one router and 2 satellites) and try to install my Orbi RBE973S, it prompt me to update the firmware, I pressed "OK", but after that I found one of my satellite can not be sync., the other satellite working fine. The router repeat shows "Connecting" or "off line" from the bad satellite, some time I can get the firmware version and IP address of the bad satellite from Orbi App on iPhone, its firmware remains at V9.9.1.10; the router and the good satellite are with the same new version V9.12.5.3.
I even try the factory reset, the bad satellite won't go to blinking amber, even I press and hold the rest hole with a pin inserted, some time it stay green, some time it goes solid amber light, but when I do it on router or the good satellite, they can go for blinking amber color on the power LED.
I have tried many ways, including use ethernet cable to connect the bad satellite with router together. Nothing is working.
Can any professional help me to sync the router and the satellite? Thank you!
10 Replies
Thank you, but the firmware manual update page doesn't show the bad satellite, I have no check box to be checked, I am unable to update it manually.
Did you try to ethernet connect the RBS to the RBR and see if it would updated there?
Does it get a IP address if you ethernet connect it to the RBR?
Did you review the PDF file to see if you can access the RBS web page to manually update it?
Anderson_lien wrote:
Thank you, but the firmware manual update page doesn't show the bad satellite, I have no check box to be checked, I am unable to update it manually.
Anderson_lien wrote:
When I opened box (one router and 2 satellites) and try to install my Orbi RBE973S,
Netgear offers 90 days of 'complimentary support' for the specific purpose of helping customers install and configure new systems. Most of us who participate in the forum had our 90 days expire years ago, and thus have to choose between paying Netgear for support or hoping that other customers can offer solutions.
If Netgear cannot help you get this brand new system working, it might be time to return it for a refund, send a blistering letter to Negear management, and buy something else.
