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Forum Discussion
Firmware updates
If firmware updates are as important as I think they are, why does Netgear make it so difficult to update. I have an RBE371 that has firmware version v12.1.3.11 and when I click update firmware in the app it comes back and says no new firmware is available. If I go to the download center v12.1.3.12 is available and has been seen January 2026. 7 months later and the app still won't update the router! I can't get to the router directly as I get messages it can't authenticate my log in. So whatever security holes you identify remain wide open for me and undoubtedly many others.
2 Replies
I can't get to the router directly as I get messages it can't authenticate my log in.
You are logging in using admin as the username? If yes, then it is likely you forgot the router password.
If you set up password recovery, you can use the instructions on page 96 of the user manual:
- https://www.downloads.netgear.com/files/GDC/RBE373/RBE371_RBE370_UM.pdf
