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JesseDiaz
Jan 14, 2024Guide
Im having issues with rebooting as well
Im having issues with rebooting as well. When I first purchased this in December 2023, the router was rebooting every hour. I reached out to the community here and got some help from a Senior Wireless Engineer. He provided me the BETA firmware V9.10.4.1_1.1.17. The made the reboots less frequent but its still rebooting. When it reboots, 50% of my devices arent responsive so I unplug the power cord and 50% of the time, it resolves the unresponsive devices.
I had the RBR850 set up before this one with now issues.
I see that now firmware V9.10.4.1_1.1.17 is on the Netgear website. SInce I have the BETA version, would any of you recommend that I donwload the one on Netgear in case there was a change between the BETA and the final one?
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- mhbareApprenticeThis is the same released version I’m running and I’m still seeing reboots. Around 3-4 a day.
Damn. I was hoping if I installed the version that was on the website, I might see less issues. Do you have a ticket with Netgear for the issue?
- mhbareApprentice
I have my 3 ticket open with support. Been trying to get this resolved since 12/26. Still no improvement.
Any progress on this?
JesseDiaz wrote:
Im having issues with rebooting as well. When I first purchased this in December 2023, the router was rebooting every hour. I reached out to the community here and got some help from a Senior Wireless Engineer. He provided me the BETA firmware V9.10.4.1_1.1.17. The made the reboots less frequent but its still rebooting. When it reboots, 50% of my devices arent responsive so I unplug the power cord and 50% of the time, it resolves the unresponsive devices.
I had the RBR850 set up before this one with now issues.
I see that now firmware V9.10.4.1_1.1.17 is on the Netgear website. SInce I have the BETA version, would any of you recommend that I donwload the one on Netgear in case there was a change between the BETA and the final one?
No progress. Netgear is still working on it. Last I heard 3 days ago was that they were still waiting on the engineering teams response.
But i did see that there is a new firmware out.....
New - RBE970 / RBE971 Firmware Version 9.11.0.1 Re... - NETGEAR Communities
Haven't tried it as its not showing up on my router so I may have to manually update it.......
Ok. Looking at the RBR data, Seems stable CPU and memory use wise.
03/10/2024, 08:27:09 9.03% 1124 MB/1743 MB 1 days 23:06:25
03/10/2024, 08:32:07 0 0 0 <<<I see where the reboot happened.
03/10/2024, 08:37:44 26.29% 1146 MB/1743 MB 0 days 00:04:35All usage seems stable at this point:
03/11/2024, 17:36:13 8.40% 1121 MB/1743 MB 1 days 09:03:01
However the RBS, I'm seeing a slow creep upwards in CPU and Memory usage:
Poll Time CPU Load Memory Usage System Uptime Hop Count
03/09/2024, 11:24:01 9.88% 606 MB/1743 MB 2 days 16:16:31 1
And ended up here with last test taken by tool:
03/11/2024, 17:33:23 10.15% 673 MB/1743 MB 4 days 21:25:52 1
And maybe still climbing.
Is this RBS wireless or ethernet connected currently?Its wired
Ok. This is the one that's directly connected behind the RBR. No switch in the middle?
When you get a chance, please let us know system up time on the RBR and RBS and CPU and Memory usage seen.