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Forum Discussion
More Printer Problems with an RBE371 Mesh Network
I've been having a problem with my new Netgear Orbi RBE371 mesh network since I installed it on Saturday. I have two printers, an Epson ET-8500 and a Brother MFC-L3770CDW. Until Saturday I was using ...
2.4G WiFi channels vary by geographic region. In North America (US. Canada, Mexico) only channels 1-11 may be used. The rest of the world commonly allows channels 12 & 13 as well.
If the router shows choices of 1-13, that would seem to indicate that it is located "in the rest of the world".
The Epson ET-8500 user manual seems to indicate that the printer works with both 2.4G (1-13) and 5G WiFi.
https://files.support.epson.com/docid/cpd5/cpd59879/index.html
The Brother MFC-L3770CDW does also.
Honestly, this seems more like an Apple issue than a router issue. Apple devices are often configured to randomize their network MAC address. Can you please check the setting on yours?