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FURRYe38's avatar
Mar 06, 2024

New - RBE970 / RBE971 Firmware Version 9.11.1.1 Released

Enhancements; 03/06/2024

  • WiFi and backhaul stability improvements
  • System stability improvements

Bug Fixes:

  • Fixes a bug where unexpected interfaces display
  • Fixes a bug where incorrect satellite statuses display
  • Fixes several minor bugs

 

Download Link:

https://www.netgear.com/support/product/rbe972s#download

 

Firmware Update Instructions:

To update your router’s firmware, follow the instructions in your router’s user manual. To view your router’s user manual, visit https://www.netgear.com/support/product/RBE971.aspx#docs.

 

IF MANUALLY UPDATING THE SYSTEM:

Be sure to update the RBS FIRST, then the RBR lastly. 

Please navigate to the link below for step-by-step instructions on how to update your RBR971/RBS970:

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...

https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satelli...

Proceedure to Manually Firmware Update Orbi and Nighthawk Mesh systems

 

I HIGHLY recommend after the FW is loaded on the system and it's back to ready, power OFF all Orbi units and the ISP modem/ONT for 1 minute. Then back ON with the ISP modem/ONT first, then RBR then RBS.

 

NOTE: Orbi app or the routers web page may not report seeing new FW updates. NG may not push this to there auto update services immediately and may activate the newer FW update being seen on there auto update services at a later time. User will have the choice to manually update if you want too.

 

FW UPDATE ALL Feature:

If there is a FW updated seen on the RBRs web page and all RBS are online and connected with GOOD STATUS, you can select the UPDATE ALL button option to have the RBR update the RBS and RBR. Update All button is seen on the RBRs Firmware Update WEB page on the Check for Updates FW section of the page. Once FW has been checked for an update and all devices show the FW update is available, select the UPDATE ALL button. Give 5 minutes for the process to take place. 

 

 

NOTE: If continued problems are seen after a FW update, it's recommended to try a factory reset and setup from scratch with out loading any saved configurations from backup files. Use the ERASE button on the routers web page to factory reset the router:

https://kb.netgear.com/000062081/How-do-I-erase-the-configuration-settings-on-my-Orbi-WiFi-System

This sends a Factory Reset command to any and all connected RBS as well.

Procedure for Factory Reset of RBE970 series systems

 

 

Quick Installation Guide, User Manual and Spec Sheet is here:

https://www.netgear.com/support/product/rbe971#docs

 

 

This article applies to:

 

Let us know how it works for you...

9 Replies

Replies have been turned off for this discussion
  • Was able to update from within the orbi login/app page w/o issue. No connectivity or dropout issues for the first few hours...

  • Updated from orbilogin.net without issue.  Following update, I power cycled all devices and modem. Thus far all is working well. I am eager to see if the random interruptions in connections that would occur mid-Zoom or while working on Citrix Workspace will be resolved. 

  • Im experiencing disconnects with a MacBook Pro. No change from the previous firmware.

    • FURRYe38's avatar
      FURRYe38
      Guru

      Does this happen with RBS turned off? 

      Is this the only device that this is happening too? 

      What OS is loaded on the Mac Book Pro? What model # mac book pro is this? Year? 

       

      How many RBS are deployed? 
      What is the size of your home? Sq Ft?
      What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.
      https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰

       

      What channel configurations are currently set on the router? 

       

      Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update?
      Be sure to restart your network in this sequence:
      Turn off and unplug modem.
      Turn off router and computers.
      Plug in and turn on modem. Wait 2 minutes for it to connect.
      Turn on the router and wait 2 minutes for it to connect.
      Turn on computers and rest of network.

       

      Has a factory reset and setup from scratch been performed since last FW update?

       


      ApexWifi wrote:

      Im experiencing disconnects with a MacBook Pro. No change from the previous firmware.


       

    • FURRYe38's avatar
      FURRYe38
      Guru

      Any progress or feedback on this? 


      ApexWifi wrote:

      Im experiencing disconnects with a MacBook Pro. No change from the previous firmware.


       

  • Today's Speedtest, crazy good.  This is from the living room on MacBook over wifi6. The satellites are in the bedrooms and router in the den.  Xfinity is ISP and it's 1.2GB cable internet service.  So, I'm getting Wifi speed in excess of the maximum, and im not even in the same room as the satellites or router so pretty excited. My setup likely has something to do with it.  I purchased a 8 port 10 GB unmanaged switch, Netgear XS508M.  I used Monoprice Cat6A Blue CMR Shielded (F/UTP), Solid, 23AWG, 650MHz, 10G, Pure Bare Copper, Ethernet Cable to make wired backhaul connections to each satellite independently from the switch, so that took some effort to run ethernet through walls and attic.  As important are the terminations, I terminated the ethernet with true cable cat6 shielded toolless keystone jacks (better than Monoprice ones), but you'll need needle nose pliers to clamp them together because this ethernet is thick, use small included ties to ensure they stay snapped together, make sure the aluminum foil and the bare grounding wire from ethernet is wound/wrapped around the ethernet cable so the sleeve of the jack compresses it when u close it (the true cable jacks are best as have spring loaded compression to ensure it will), then use a ethernet tester to make sure u did it right. if screwed up not hard to do it again. I used the Klein lan Scout Jr. tester, it will show if short and if shielded.  Last step is using same or better shielded patch ethernet from keystone to satellite and keystone to switch, so entire run is shielded.  The ethernet is thick and doesnt bend easily but its doable, just give yourself enough room behind the wall, I did run 4 other ethernet for direct wired ethernet connection for Apple TV etc to switch or to ethernet port on router, and was able to use a 4 keystone wall plate, so it's possible to make it look neat