Orbi 770 lag spikes and disconnects

Question

Hi,&nbsp;I recently purchased an Orbi 770 mesh system. Unfortunately I have a virgin media 5x and as such have had to try a number of workarounds to get them both to work.Currently the Orbi router is connected to the hub via ethernet cable and the Orbi is in AP mode.I am getting decent speeds off both, better off the Orbi around the house however I have 2 issues.&nbsp;Even though my Sky Q main box is connected to the virgin hub via Ethernet cable Sky Q and the Sky minis keep&nbsp; connecting to the Orbi. Frequently the tv goes off as it loses connection to the Orbi and i have to reset the network.The other issue is when gaming on a PS5 , I have the Orbi satellite connecting to the PS5 with a cable but the PS5 constantly lags and has spikes causing issue or it just seems to stutter in game.Have tried multiple solutions and set ups but am getting frustrated with the Orbis as I thought they would be more stable unless it is the hub which is causing the issues.&nbsp;Does anyone have any ideas please,&nbsp;Thanks

FURRYe38 · Answer

What Firmware version is currently loaded?What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?&nbsp;Be sure your using a good quality LAN cable between the modem and router. CAT6A STP is recommended.&nbsp;
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How many RBS are deployed?&nbsp;What is the size of your home? Sq Ft?&nbsp;What is the distance between the router 📡 and satellite(s)🛰️? 30 feet or more is recommended in between RBR 📡 and RBS 🛰️ to begin with depending upon building materials when wired or wirelessly connected.&nbsp;https://kb.netgear.com/31029/Where-should-I-place-my-Orbi-satellite ‌‌🛰
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Does this happen with the PS console connected to the RBR?
Does this happen with the RBR in router mode?
Does this happen with the RBS turned OFF?&nbsp;Does this happen with both wireless and wired devices?&nbsp;What channel configurations are currently set on the router? &nbsp;
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Try disabling the following and see:Armor, Smart Parental Controls or Circle, Traffic Meter.
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Malvada · Answer

Hi,&nbsp;Thanks for the response,&nbsp;&nbsp;Firmware on NG V10.5.18.3Broadband supplier is Virgin Media - Router is made by Sagecom and model is Hub 5x/ F5685LGB-VMB. The Orbi is connected to this by Ethernet cable. All cables are 6a.There is about 26 feet between Orbi router and first satellite then about 8 feet to the next Sattelite from the first. There are just the 2 satellites.When I first used the Orbi in Router mode it was the same as now.There was coverage issues before I had the Orbi but not the lag spikes and drop outs like now.&nbsp;One of the satellites is connected over wifi to the system however I have a cable from that to the ps5. That has no disconnects but massive lag spikes.&nbsp;Wireless channels on the Orbi are2.4Ghz Auto5Ghz 40Wireless channels on the virgin router are2.4Ghz Auto5Ghz Auto&nbsp;Armor, parental controls, Tesffic meter all not onHope this is ok i am no expert.&nbsp;Thanks

FURRYe38 · Answer

How is the other RBS connected? wired or wireless?
26 feet is too close between the one RBS and the RBR and the 1st RBS to the 2nd RBS, 30 feet is starting distances in between the RBR and from each RBS.&nbsp;
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How big is the home in sq ft?&nbsp;
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You'll need to disable all wifi radios on the ISP Modem/router. Your fine to leave the Orbi in AP mode as this avoids double NAT issues.
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Something you might do to make contact with NG and ask about the beta FW thats available if your interested to try it and see if this helps.
Malvada wrote:
Firmware on NG V10.5.18.3Broadband supplier is Virgin Media - Router is made by Sagecom and model is Hub 5x/ F5685LGB-VMB. The Orbi is connected to this by Ethernet cable. All cables are 6a.There is about 26 feet between Orbi router and first satellite then about 8 feet to the next Sattelite from the first. There are just the 2 satellites.When I first used the Orbi in Router mode it was the same as now.There was coverage issues before I had the Orbi but not the lag spikes and drop outs like now.&nbsp;One of the satellites is connected over wifi to the system however I have a cable from that to the ps5. That has no disconnects but massive lag spikes.&nbsp;Wireless channels on the Orbi are2.4Ghz Auto5Ghz 40Wireless channels on the virgin router are2.4Ghz Auto5Ghz Auto&nbsp;

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Malvada · Answer

Hi,&nbsp;The house is no bigger that 1600 Sq. ft.I have tried disabling the virgin router Wi-Fi channels but this does not improve the issues with the Orbi.The issues are still there if the Orbi is in router or AP mode.The virgin router does not have a modem mode. It is the Hub 5x. Some people say it has but have tried setting it up multiple times but the Orbi cannot connect to anything even after several reboots and resets.I will contact NG about the beta firmware, seems crazy really as the speed I am getting near the PS5 wirelessly if fast but its the constant lag spikes which is annoying whilst gaming or the TV system disconnecting several times over a short periodHave even thought about the TP link Deco BE65 BE9300 but i have had an Orbi mesh system previously and it was excellent.

FURRYe38 · Answer

Others reported having issues with lag spikes while connected behind the RBS.&nbsp;
Hoping the beta FW will change this.&nbsp;
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1600 sq ft, hoping the RBS is out at 30 feet or a bit more. 1600sq feet the RBR alone could work well.&nbsp;

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Orbi 770 lag spikes and disconnects

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